Ankihub not syncing with active subscription

[acencinasj]

I’m having trouble syncing my AnkiHub deck. When I try to sync, I receive a message stating that I do not have an active subscription. However, I do currently have an active subscription on my account.

I’ve already confirmed that I’m logged into the correct account associated with my subscription, but the issue persists.

Could you please help me resolve this or let me know if there’s anything I should check on my end?

Thank you for your help,

Andrew

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Thanks for the detailed description and screenshot, Andrew—that’s really helpful.

This usually happens when AnkiHub doesn’t see an active subscription on the specific account that the add-on is using, even though billing is fine. Here are the main things to check:

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1. Confirm you’re logged into the same account in both places

1. In your browser, go to ankihub.net
   • Click your profile icon → Account.
   • Confirm the email/username that has the active subscription.
2. In Anki, open the AnkiHub add-on:
   • Tools → AnkiHub → Log out (if available).
   • Then log back in using exactly the same email/Google/Apple login as on the web.

Even a small mismatch (old email, different login provider, or a second AnkiHub account) can cause this specific “no active subscription” message.

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2. Check for multiple accounts / SSO mismatch

If you’ve ever:

• Switched from email/password to Google/Apple login, or
• Created another AnkiHub account accidentally,

it’s possible that your subscription is tied to one account, but you’re logged into a different one in Anki.

On the web:

• Try logging out of AnkiHub, then log in with any other method you might have used before (other email, Google/Apple).
• Check which one shows the active subscription under your account/billing page.

Then make sure that’s the exact account you use in the Anki add-on.

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3. Force a refresh

After confirming the correct account:

1. Restart Anki completely (quit and reopen).
2. Then try syncing again via Tools → AnkiHub → Sync.

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4. If it still doesn’t work

At that point it’s likely something only the AnkiHub team can fix on the backend (e.g. subscription not correctly linked to your user).

Please do the following in this thread:

1. Confirm:
   • The email or username of the account that has the subscription (you can obscure part of the email if you prefer, e.g. a****w@gmail.com).
   • That you’ve logged out and back into the add-on using that exact account.
2. Mention:
   • Whether you signed up via email/password, Google, or Apple.
3. If possible, attach:
   • A screenshot of your AnkiHub account page in the browser showing the active subscription (you can blur billing details).

Then a team member can check your account on the server side and manually fix the link if needed.

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In the meantime, don’t delete your deck or your Anki profile—once the subscription/account link is corrected, syncing should resume normally.

[Brian_BH]

Hello,

I would be happy to help.

I do show that you may appear to have more than one account. Can you double-check for me which account it is into which you’re logged into the AnkiHub add-on? That should give a bit more insight with which for us to be of help

[acencinasj]

Hey there,

I am currently logged into the AnkiHub add-on under ace***@arizona.edu.

[Brian_BH]

Gotcha, thanks for that.

And just to make sure, when you log into the AnkiHub add-on are you logging in with your email address or username? Just to make sure we’re not overlooking anything terribly obvious

Similarly, if you log into AnkiHub.net, click on Settings at the top of the screen, and scroll down to ‘Billing and Plans’ what account status does it list you as having there?

[acencinasj]

I am logging into the Ankihub add-on with my email. It currently shows my account status as “core plan - active”.

[Brian_BH]

Gotcha, thanks for that.

In most cases, these things occur due to having more than one account and being logged into the inactive account. I know you mentioned above being logged in to see your account status as ‘Core Plan - Active’ which would be on the AnkiHub website. Can you double-check for me if you’re using your username or email address to log into the AnkiHub add-on, and what specific credentials you’re using there?

It may be that you’ll want to log out and back in to the add-on just to make triple sure. And then we can go from there.

[acencinasj]

Hello Brian,

I ended up logging out of Ankihub and used my username rather than my email to log back in. This fixed the problem! Thank you for your assistance! Have a great day.

Sincerely,

Andrew