AnkiHub Sync Canceled for new users

šŸ› Bug
1

I recently was helping some people get setup on AnkiHub and noticed that they inexplicably got the ā€œAnkiHub Sync Cancelled messageā€ immediately, the first time trying to sync after logging in. The problem resolved itself after several minutes. This happened to 165193 and 165146. I couldnā€™t find anything on Sentry, but maybe some logs can help.

2

The way to fix this is:

  1. At the bottom of your Anki, go to create a deck, create one and name it anything
  2. In that deck, add a card (any card, just write something and add it)
  3. Sync

This has been happening occasionally to users and this weirdly fixes it

2 Likes
3

We need to figure out the cause and prevent this from happening. Itā€™s a complete deal breaker for new users to encounter this in the first few minutes. It completely disrupts the onboarding experience.

@carolcani can we prioritize this issue in the next cool-down?

3 Likes
4

Sure! Weā€™ll investigate it! Top of the list for next cooldown :+1:

1 Like
5

@andrew We got a lot of reports of this issue months ago (Anking step deck wont install due to ankhihub sync cancelled) but nothing after the 24.06 release (due to this PR)

6

Are we still getting this error @Ahmed7 ? Or do you confirm that weā€™re not getting more user complaints since Abdoā€™s fix?

Weā€™re approaching our cooldown period, so if thatā€™s still an ongoing thing, we can prioritize it next week.

7

I saw this a bit last week, yes I believe it is still happening.

@Brian_BH I believe you saw a bit recently as well through Intercom?

When was Abdoā€™s fix?

8

@Ahmed7 I still see like 1-2 a week, something like that. Itā€™s not super frequent, and seems less common than it used to be, but it does still occur with some regularity.

1 Like
9

Fixed in 24.06 as mentioned above. I donā€™t think I saw reports of it occuring in 24.06 but let me know @Brian_BH @Ahmed7.

2 Likes
10

Are there any updates on this matter? Can we confirm if the issue has been resolved in the specific version Abdo mentioned?

11

New user here - I just encountered this bug but the recommendation to create a throwaway deck/card did fix the issue.

12

What Anki version are you currently on?