Anking Smart Search Down?

[brady.bennigson]

Hey everyone.

Is the smart search feature not working for anyone else today? I’ve tried a couple different lectures, the app-based and web-based versions, and let it run for 15+ minutes but it just gets stuck on “wrapping up…”

Thanks for the help!

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You’re not the only one who’s run into “Wrapping up…” hanging lately, and what you’re describing (both web and app Smart Search stuck for 15+ minutes) strongly suggests an issue on AnkiHub’s side rather than with your lectures or setup.

I don’t see a public status post about this specific outage in the forum search right now, so it may be a new/ongoing issue.

For now, I’d recommend:

1. Basic checks (just to rule out local issues):

   • Try a different browser (Chrome vs. Safari/Edge/Firefox).
   • Use a different network (switch Wi‑Fi / hotspot if possible).
   • Log out of AnkiHub Web → log back in, then try Smart Search again.

2. Collect quick details in case staff/devs need to investigate:

   • Approximate time (with timezone) when you tried.
   • Whether it was the same lecture or multiple lectures.
   • Whether it’s happening for all courses or one specific course.
   • If you see any error in the browser dev tools console (if you happen to know how to check, but not required).

3. Next steps:

   • Since it’s hanging at “Wrapping up…” across both web and add‑on, this likely needs attention from the AnkiHub team.
   • Please leave this topic open/updated; staff or other users can chime in to confirm if it’s a general outage.
   • If you haven’t already, you can also try again in a few hours in case it’s a temporary backend issue being fixed.

If you’re okay with it, you can reply here with:

• A screenshot showing the “Wrapping up…” state, and
• Whether Smart Search has ever worked for you before on this machine/account.

That will make it easier for AnkiHub support to confirm it’s a service-side problem and not something specific to your account.

[MarcosZan]

Hello!

The developers are aware of this issue and are working on a solution. Everything should be back to normal soon!

[Ahmed7]

Smart search should be back up and running, please let us know if you experience any further issues