Anking AI smart search is down

🙋 Support
1

Can’t upload my notes to the smart search tool, it takes an indefinite amount of time no matter the file size, others I know are experiencing this

2 Likes
2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3
Thinking...

Read topic
Reading: Anking AI smart search is down

It looks like you’ve created a new support topic but haven’t yet described your actual issue. To help with “Anking AI smart search is down,” please add a reply with:

  1. What exactly is happening?

    • Is the Smart Search button missing, grayed out, or do you get an error message?
    • Does it happen on Anki Desktop, AnkiWeb, or AnkiHub web?

  2. Screenshots or screen recording of:

    • The error (if any)
    • The AnkiHub add-on window or the part of Anki where you’re trying to use Smart Search

  3. Basic setup info:

    • Your operating system (Windows/macOS/Linux)
    • Your Anki version (Help → About)
    • Your AnkiHub add-on version (Tools → Add-ons → AnkiHub)
    • Whether other AnkiHub features are working (e.g. syncing a shared deck)

In the meantime, a few quick checks you can try:

  • Restart Anki and try Smart Search again.
  • Make sure you’re logged into AnkiHub in the add-on (Anki → Tools → AnkiHub).
  • Disable any other add-ons that modify the Browser/search (e.g. advanced browser add-ons), restart, and test again.
  • Check our docs at: https://community.ankihub.net/docs and search “smart search” or “AnKing AI” to see if there’s a known outage or configuration step you missed.

If you can provide the details above, I can narrow down whether this looks like:

  • A temporary service issue on AnkiHub’s side, or
  • A local problem with your add-on/Anki setup, and what to do next.
4

Hello!

The developers are aware of this issue and are working on a solution. Everything should be back to normal soon!

5

is there an eta on when it will be back ip?

6

Also having this issue

7

I don’t have a timeline just yet, unfortunately, though the developers have been aware and I’m sure they’ll do their sorcery and hopefully have it up sooner than later.

If there is anything else I can help with in the meantime, or any questions I can help answer for you, please feel free and happy to do my best in the interim. :slight_smile:

1 Like
8

This issue has now been fixed, let us know if you’re experiencing any further issues!

9

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.