AnKing will not download/install

🙋 Support
1

I am attempting to download and install AnKing. I have installed the AnkiHub add-on, subscribed to the deck on the website, confirmed it displays under my ‘Subscribed Decks,’ and finally selected ‘Sync with AnkiHub.’ When I do this, a window displays with ‘Skip’ or ‘Install’ as options – I select ‘Install,’ upon which a small dialog box with a progress bar briefly displays. It then disappears and is replaced by an error message at the lower left corner of the window:

Screenshot 2023-09-27 at 1.53.27 PM
Screenshot 2023-09-27 at 1.53.27 PM1088×126 11.3 KB

My internet connection is not the problem. Wondering what is going on here?

2

Can you try deleting the ankihub addon and reinstalling and see if this goes away?

3

Thanks for the quick response! I have already done this without success.

4

Can you use mobile data and see if this still occurs? I can currently sync fine

5

Unfortunately, continuing to have the same error with hotspot.

6

@abdo do you know why this is occurring?

7

hey thanks for all the help, I think I figured it out. I’ve got Z-Scaler installed and if I have issues with things that’s usually the culprit. Of course, I forgot to troubleshoot that until just now…

Disabled Z-Scaler and voila, the deck downloaded. Appreciate the assistance!

1 Like
8

Amazing!