Unable to download AnKing v12 (was previously using v11)

🙋 Support
1

I have used AnKing v11 for a while but wanted to upgrade to v12. I subscribed to AnKing Step Deck on AnkiHub, downloaded the ankihub add on for my Anki-desktop and logged in on both the web AnkiHub and within the Anki-desktop. Both of these platforms recognize that I am subscribed to the AnKing Step Deck, but I am unable to download it.

  1. You have downloaded the ankihub addon and signed in [YES]
  2. You have subscribed to the deck you want [YES]
  3. You have clicked sync in Anki and clicked install [YES]
    The issue is that after I click Install, it says “sync complete” but nothing is downloaded. I don’t have any AK_Step1_v12 present.

Sync, Install
Sync, Install838Ă—456 39.7 KB

No change in my tags:
Tags - no change

I tried clicking AnkiHub - Deck Management afterwards and it indicates nothing is installed. Tried clicking install here and it also does not work.

AnkiHub, Deck Management
AnkiHub, Deck Management1268Ă—932 50 KB

I have restarted my computer, restarted anki, add/deleted the AnkiHub add on, and reset “all local changes to a deck”. I don’t know what else to try. Any guidance on how to download this deck would be appreciated!

2

Hello,

I see you have tried resetting local changes already. Can you try it once more?

Do you see a prompt that says “download from ankiweb” or “upload to ankiweb”?

If you see that, please click “upload to ankiweb”

3

Tried that again, no change.

I never see the screen “download from ankiweb” or “upload to ankiweb”? – I can’t get past the “install” screenshot I posted because I’m getting the notification, “Could not connect to AnkiHub (no internet or the site is down for maintenance)”. I’ve tried multiple different internet sources so I don’t believe it’s an internet issue.

Any other ideas? I’m basically unable to install the deck…

4

What version of Anki are you on? Are you on the latest version?

Do you have a hot spot you can try using?

5

Yes, I updated to the newest version yesterday and I’ve tried a hotspot. Neither changed the situation.

6

Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.

I’ll have a developer look into this for you, sorry for the inconvenience this has caused!

@abdo.nh

1 Like
7

How long is the uploading supposed to take? I’ve tried multiple times but it hasn’t finished for hours

8

Would it be possible to speak to someone concerning this issue? Is it easier to delete v11 and start new altogether? I fear I’ll continue to run into the issue of being unable to download v12 from AnkiHub.

I also have the Anki App – I am having trouble distinguishing the sync to AnkiWeb vs sync to AnkiHub. Any help to download V12 would be very appreciated. I just paid for it and can’t use it!!!

9

Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.

This will allow us to help you further

This is a network issue, for example some users who use a VPN or a school issued laptop could face this issue. A developer will be here to help you in due time

Sorry for the inconvenience!

10

There’s a known issue in Anki versions newer than 23.12.1 preventing some users from connecting to AnkiHub. Can you try downgrading to Anki 23.12.1?