Button Image Issue?

🙋 Support
1

Hi there,
I just updated to the newest version on Anki and have made sure all of the Add-Ons are up-to-date. I have been having this issue the with ”Additional Resources” button (missing an image) and the issue is also reproduced on my tablet and phone. Any suggestions for how to fix this issue?

Thanks in advance!

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image1920Ă—1249 106 KB

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image1510Ă—536 57.7 KB

2

I’ll help you with this button image issue in AnkiHub. Let me search for some relevant information first.

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Found 4 results for 'tags:official button image missing additional resources'

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Found 1 result for 'tags:official button image issue'

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Found 1 result for 'tags:official missing addon icon image'

Hi Florig,

Thanks for reporting this issue with the missing image on the “Additional Resources” button. Based on your screenshots, it looks like there’s an image loading problem in the AnkiHub add-on interface.

This is likely a minor display issue that could be resolved with a few troubleshooting steps:

  1. Try restarting Anki - Sometimes a simple restart can fix display issues.

  2. Check add-on conflicts - Try disabling other add-ons temporarily to see if there’s a conflict:

    • Close Anki
    • Restart while holding down the shift key (this starts Anki without add-ons)
    • Re-enable only the AnkiHub add-on and test again

  3. Update AnkiHub - Although you mentioned updating your add-ons, you might want to specifically check for updates to the AnkiHub add-on by:

    • Going to Tools > Add-ons
    • Select AnkiHub
    • Click “Check for Updates”

  4. Clear cache - You can try clearing your Anki cache folder:

    • Close Anki
    • Open Anki again while holding down Shift+Alt (Windows/Linux) or Shift+Option (Mac)
    • Choose the option to check the database

If these steps don’t resolve the issue, the problem might be on the AnkiHub server side. The functionality should still work even if the image isn’t displaying properly.

Would you mind letting us know if any of these steps resolve the issue? If not, we can look into it further!

3

I tried all of the above suggestions and did not get any change in the issue.

Thanks for looking into this!

4

I’ll help you troubleshoot this persistent issue with the missing button image. Let me search for more specific information that might help us resolve this.

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Found 1 result for 'tags:official ankihub image loading issue button'

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Found 3 results for 'tags:official additional resources button missing image'

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Found 3 results for 'tags:official reinstall ankihub addon'

Hi Florig,

Thanks for trying the initial suggestions! Since the basic troubleshooting steps didn’t resolve the missing image on the “Additional Resources” button, let’s try some more targeted solutions:

Try these additional steps:

  1. Completely reinstall the AnkiHub add-on:

    • Go to Tools > Add-ons
    • Select the AnkiHub add-on
    • Click “Delete”
    • Restart Anki
    • Download and reinstall the AnkiHub add-on from the official Anki website

  2. Check media files:

    • Go to Tools > Check Media
    • This will scan for any missing media files and might help resolve image loading issues

  3. Clear browser cache (if using the web version alongside the desktop app):

    • Clear your browser cache if you’re also using AnkiHub’s web interface
    • Try accessing in a different browser

  4. Check your internet connection:

    • Some images might be loaded remotely - ensure you have a stable connection
    • Try connecting to a different network if possible

Since this issue is appearing across multiple devices (your desktop, tablet, and phone), it suggests this might be an account-specific issue or possibly a wider problem with the current version of AnkiHub.

If none of these solutions work, I’d recommend reporting this issue directly to the AnkiHub team. When reporting, please include:

  • Your Anki version
  • AnkiHub add-on version
  • Screenshots of the issue
  • What troubleshooting steps you’ve already tried

This will help them investigate whether it’s a widespread issue that needs to be addressed in a future update.

6

Hello,

Apparently, this is just a temporary bug from the last note type update. It should be fixed soon!

To make sure you get prompted to update the notetype when it is fixed:

  1. Download this add-on: https://ankiweb.net/shared/info/952691989
  2. After the add-on is installed, please restart Anki.
  3. On your Anki main screen, navigate to AnKing > AnKing Note Types.
  4. In the window that appears, click to check for updates.
    Be sure to save your changes.