my anki deck has missing media, however i already followed the steps in the community page to fix this but it didnt work, what should I do?
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Hello,
What fields are the images missing in?
Hi, so when I click check media, it tells me theres only 21 missing files (attached ss)
, but when I open the deck to go through the cards all the cards show a missing image like this
The âmissing filesâ counter is going to be off, for a few reasons. Virtually everyone has a non-zero value there, even if they are not necessarily missing any media.
But, that being said, I can see from the image you shared that you do have some media that should be, and is not, displaying appropriately. Letâs see if we canât get that fixed for you.
Weâll try the likeliest solution first: Resetting Local Changes
Give that a shot and let me know how/if that does the trick for you, and weâll go from there. 
Hey, I just tried this again and its still not working
This appears to be a bug preventing some files from being downloaded. We got some reports of it and will work on it soon.
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I am having a similar issue, have you made any headway in solving this problem?
Just to check youâre facing the same issue, can you do this:
- Go to an AnKing note with a missing image in the Anki browser.
- Right-click and use the AnkiHub: Copy AnkiHub Note ID to clipboard action, and paste it here. Also let me know the field where the missing image is in.
Hi there, Iâm also having this issue. For example
AnkiHub Note ID: 9f3ba112-2ed2-4a16-9464-b6c2ce04f027 on my anki browser I am not loading the images in the âadditional resourcesâ field. However, when I view this image on ankihub I see that there are associated images with this card that should be available with a regular subscription to the deck. Thanks for looking into this!
Hello
There are a couple of things it could be, but letâs start with the most likely solutions as shared above in the thread:
- First, check your Anki version number by clicking Anki - About Anki from your top menu bar. If itâs not 25.02 youâll want to update to the latest version which can always be downloaded at the official Anki website (https://apps.ankiweb.net/).
- Next, so long as you have an active AnkiHub membership, and are subscribed to the deck in question, follow the instructions provided in this tutorial: Resetting Local Changes
Once thatâs done, give it about a minute or so and see whatâs what. If that does the trick, great, and if not weâll keep digging.
Hi, I am also having the same issue, I have the latest version & Iâve reset local changes but it hasnât worked.
Hi there, Confirmed that my Anki version is the most up to date! I also Reset Local Changes following the tutorial with no luck. I did have a thought that maybe I had a blocked âspecial fieldâ, since with some cards I have typed notes into the âExtraâ field. However, I removed that as a protected field on the special fields add-on with no luck (also tried resetting local changes/syncing again). For example, with the card âbbc63e34-62be-48b5-847b-695d561ed3bdâ (screenshot below), on the AnkiHub page, there is text in Extra, and images in both the Sketchy and Sketchy 2 fields that Iâm not seeing. I do see that on AnkiHub, two of the additional resources images are not loading, but Iâm showing three (must be the text not loading in there either?). Iâve only been studying this deck for a few days, so if you would recommend some sort of major reset Iâm open to that as well. Thanks for your help!
Gotcha, letâs try to break it down bit-by-bit:
The Special Fields add-on is pretty dated at this point, and you donât really need it. I would recommend just deleting it as this functionality was long-ago folded into the AnkiHub add-on: Managing Protected Fields
From here, letâs do a couple of things to make sure everything is in its right place:
First, if you donât already have it Iâll encourage you to install this addon which will make sure that your note types are completely up to date: https://ankiweb.net/shared/info/952691989
Once youâve installed that, go ahead and restart Anki. Upon restarting you should be prompted to update your note types; follow through with those dialogues and prompts and update your note types, then restart Anki again.
Once youâre there, click on âAnKing Note Typesâ here:
From the resulting screen, make sure that the âupdate notetypesâ button is grayed out:
If itâs grayed out, youâre good. If itâs not, update again and restart Anki (sometimes it takes two rounds)
Once youâve done all that, go ahead and reset local changes again: Resetting Local Changes
This method has done the trick for a goodly number of people so Iâm hoping it will also do the trick for you. If it does, fantastic, and if it doesnât weâll keep digging until we can get you squared away.
Hello,
I actually wasnât prompted to make any updates to my note types after installing that add on. I still reset my local changes again, and Iâm still having the same exact issue. 
And what happened when you followed this portion?
So when I added this add-on, and looked at it, âUpdate Notetypesâ was grayed out. I restarted the app but wasnât prompted to make any changes. Also redid the step to reset local changes without success.
Also what is very bizarre, is that when I look at the âextraâ field for example under browse, there are no notes information in this field. Which is not consistent of course with notes from Anki Hub.
At least for this particular card, if you look on AnkiHub there isnât an image stored in the âAdditional Resourcesâ field:
So at least in this particular case there isnât any media missing from your collection.
As for Sketchy, I show that you have that field protected on AnkiHub which may be why there is no media being synced to that field. This field can be unprotected using the tutorial linked above
Give that a shot and let me know where you land and weâll go from there.
Thats it!!! I have no idea how those fields became protected on AnkiHub, but that was the fix! Amazing, THANK YOU!!
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