Missing media files

[aliaizaz]

I dont know what to do, despite the media sync is “idle” from ankihub

[AnkiHub_AI_bot]

I’ll help you with your issue about missing media files in AnkiHub. Let me search for some relevant information in the forum first.

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Reading: Why is my deck missing images?

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Reading: Why don't I have all the media in the AnKing Step Deck?

Based on your screenshot showing a “Missing files (0)” error message despite the media sync being “idle” in AnkiHub, I can help troubleshoot this issue.

Common Causes for Media Files Issues

When AnkiHub shows “idle” for media sync but you’re still seeing missing media, a few things might be happening:

1. The AnkiHub addon has completed syncing but Anki still needs to sync with AnkiWeb
2. Field protection settings may be preventing media from displaying
3. Local changes might need to be reset

Steps to Fix Missing Media

1. Check your Anki sync status

Make sure you’ve synced with AnkiWeb after the AnkiHub media sync completed. Click the sync button (or press Y) to ensure everything is up to date.

2. Verify media folders

Run Tools > Check Media to see if Anki detects any missing files.

3. Reset local changes

If you’ve made changes to your notes that might be affecting media display:

1. Go to Browse
2. Click on the AnkiHub addon at the top
3. Select “Reset local changes”
4. Choose the relevant deck

4. Check field protection settings

If certain fields are protected in AnkiHub, they won’t display media. You might need to:

• Visit app.ankihub.net to check protected fields
• Unprotect fields if needed (note that this will require unsubscribing and re-subscribing to trigger a full sync)

5. Force a full sync if necessary

If all else fails, you can try forcing a full download:

1. Go to Tools > Preferences > Network
2. Check “On next sync, force changes in one direction”
3. Sync and choose “Download”

If you continue having issues after trying these steps, please provide more details about which deck you’re using and which specific fields are missing media.

[MarcosZan]

Hi,

Just to clarify, Anki’s built-in “Check Media” tool can sometimes show a “missing files” report even when no media is actually missing from your AnkiHub decks.

If you encounter any broken images during your reviews, please let us know so we can investigate further.

[aliaizaz]

yes it shows broken images during review

[aliaizaz]

[aliaizaz]

after resetting local changes now missing medias are

[MarcosZan]

The Additional Resources and First Aid fields do not contain images by default due to copyright restrictions. To access this content, you will need a separate subscription to that resource. You can learn more about how this integration works here: McGraw Hill Integration FAQ

The fields you’ll want to check for a broken image icon are the Front and Extra fields, as these are updated by AnkiHub. Do you see any broken images in those specific fields?

[aliaizaz]

OHh Ok Ok, no i think the front and extra media doesnt show broken images

[aliaizaz]

Thank youu

[MarcosZan]

Please don’t hesitate to contact support if you find any broken images in these fields!