Why is my deck missing images?

❓ FAQs
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If you are missing media after subscribing to an AnkiHub deck, please check the following:

  • Has AnkiHub finished downloading media for the deck? See how to check this below. :point_down:
  • Are you subscribed to the correct deck?
    • For AnKing decks, make sure you are subscribed to the official deck. You can see decks that were created by The AnKing team here.
  • Does AnkiHub provide images for the fields your images are missing?
    • For the AnKing Step Deck, AnkiHub downloads media for the following fields: Text, Extra, Sketchy, and Pixorize.
    • If you have unprotected fields that AnkiHub does not provide media for, this may result in missing images. See here for how to check your protected fields: https://community.ankihub.net/t/8-advanced-functionality/103684
  • You may also try resetting the local changes you’ve made to your notes (See instructions below :point_down:).

Check Your Media Sync Status

Go to the AnkiHub addon and check what the media sync says.

  • Idle = The media sync should be done
  • Downloading = The media has not finished downloading, you will need to wait until it says idle until you can see media

Note: It may take up to 60 minutes for media to fully sync depending on your Internet connection. Please allow sufficient time after installation for media to sync.

CleanShot 2023-12-17 at 01.54.13@2x

Reset Local Changes

  1. Go to Browse
  2. At the top, click on the AnkiHub addon
  3. Reset local changes
  4. Select the AnKing deck

Disclaimer: 👑 Downloading the AnKing Step Deck

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