Very, very very confused about the media package

[Ahmed7]

@dizdarea

Is it protected or unprotected when theres a checkmark in that field?

If there is a check mark, it means it is protected

@dizdarea

Literally just a month ago I had all these on the V12 deck and when I resubscribed to it now everything is gone.

Which images were gone? as in which field were they in?

@dizdarea

It says pixorize is included but none of that is visible on my end

Try this and the pixorize images will appear: Please try resetting your local changes. To do this:

Go to browse in your Anki → at the top click on ankihub addon tab → press reset all local changes

This will restore everything to what AnkiHub has unless you have specifically protected those fields

@dizdarea

how if you pay for physeo how to get the images synced.

You just need to unprotect the Physeo field, reset local changes, and then import the media folder that Physeo provides from their website

@dizdarea

Also, I have tried to import media, and instead it just force closes my anki so is that function operational?

Yes it is functional so it should work, what folder are you trying to import?

@dizdarea

The notion help page starts to describe the issue, but doesn’t say anything about how to fix the issue when the check media window says “the following files are referenced by cards, but were not found in the media folder”. Whats up with that?

You need to determine in which fields the media are missing.

If you are missing media in the following fields:

1. Text
2. Extra
3. Sketchy
4. Pixorize
5. Physeo (only if you have a physeo subscription)

Then we can assist you

If you are missing media in:

1. Additional resources
2. First Aid

We cannot assist you since we do not sync these fields nor do we provide the media packages. In this post, we mention these media packages may be found elsewhere such as reddit forums.

See this as well: Why is my deck missing images?