I know this topic has already been discussed before and Iām sorry for reopening it, but Iāve went through all the solutions that have been suggested and none are solving my issue.
Basically, most of the cards have missing images where the image icon is shown but with no image.
I really hope someone would find a solution for this issue as it is really frustrating
Iāll help you with this image display issue in AnkiHub. Let me search for previous discussions on this topic to find potential solutions.
Found 5 results for 'tags:official ankihub images not showing status:public'
Reading: Why is my deck missing images?
I understand how frustrating missing images can be! Based on the official AnkiHub documentation, here are some troubleshooting steps to help resolve your issue:
Verify media download status
Confirm youāre subscribed to the correct deck
Check if AnkiHub provides media for those fields
Text, Extra, Sketchy, and PixorizeReset local changes
Check protected fields
If youāve tried all these steps and are still experiencing issues, could you please provide more details about:
This will help me provide more targeted assistance for your situation.
Iāve done everything you mentioned and it still didnāt work.
Hello,
I would be happy to help. 
You mentioned having tried everything that the bot suggested, but just to double check: what happened when you tried this part?
Hi Brian,
thank you for your response.
Yes, I tried that but it did not fix the problem.
I also tagged all missing media and āreset local changesā, but it didnāt help.
In ācheck mediaā it still says media missing and in the ANkiHub tab - mediaSync: idle
When I click on the media/audio/pictures, nothing happens.
What did I miss or what else can I try?
I believe I responded to your other thread as well.
Might be easier to keep to one arena of communication, just to avoid potential confusion on both ends.
Oh yes, I think you did respond to my first thread. That issue was resolved. Thank you again for that.
Iām waiting for the email from Ankihub for the change of my email as we speak.
When I successfully changed my email address, should I redo the steps you mentioned in your first reply to this thread?
I downloaded Zanki from the Ankiweb.net
Iām afraid I canāt be of much help with decks sourced outside of AnkiHub. Thereās no telling the providence of that deck, or whatās going on with the media there
If you have any AnkiHub-related questions, though, happy to help as best I can.
Does Ankiweb.net not belong to Ankihub?
Iām confused.
It doesnāt, no. Confusingly enough, given the namesake, they donāt belong to each other.
AnkiWeb, and AnkiHub, are completely separate entities. Not directly related at all
The two coexist, and you might use both for various reasons, but they are not owned, or run, or managed by the same folks. Completely independent
Thank you. that makes sense.
Hello
After trying the āreset local changesā option multiple times, nothing has changed yet and the problem is still there.
As I turned on Anki this morning, this message showed up:
From the image you shared, it looks like youāre using Anki version 2.1.57 which is a few years out of date. Youāll almost certainly want to update that
Youāll want to make sure that youāre on 25.02 (or higher). If itās any other version, youāll want to upgrade since older versions often run into little issues with add-ons.
You can always download the latest version of Anki at the official Anki website: https://apps.ankiweb.net/
I see.
If i download the latest version from the link you provided, will my progress on the cards I have already studied be lost or itāll be the same progress I have right now?
Hi,
You wonāt lose any progress by updating your Anki! Just open the file you downloaded and your Anki will update automatically!
Hi Marcos,
Thank you for your reply.
Just to be clear, which file are we speaking about?
Just to clarify how the installation process works, you should always download the Anki version from the official website:
If itās your first time doing this, the downloaded file will perform a new installation. However, if you already have Anki on your computer, it will simply update your existing application.
Hope this clears things up! 
Thank you for the clarification Marcos.
I will update you whether this fixes the issue or not.
After updating the Anki app, the issue persists.
What else would fix this issue?
