when i browse the media on the ankihub website it’s there but for some reason it’s not syncing on the app it stays on idle
I’ll help you troubleshoot your media syncing issue with AnkiHub. Let me search for some relevant information that might help address this problem.
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Found 4 results for 'tags:official ankihub media sync'
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Reading: Why is my deck missing images?
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Reading: 📸 Importing/Exporting Media
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Reading: 🙋 Getting Help
Based on what you’re describing, it sounds like you’re experiencing a media synchronization issue with AnkiHub. This is a fairly common situation, and there are a few steps we can take to troubleshoot:
Check Your Media Sync Status
First, check the current status of your media sync:
- Open Anki on your computer
- Go to the AnkiHub add-on section
- Check what the media sync status says:
- If it says “Downloading” - this means media is still being transferred (this can take up to 60 minutes depending on your internet connection)
- If it says “Idle” - this typically means the sync is complete
Since you mentioned the media is visible on the AnkiHub website but not in your app, and the status shows “Idle”, we need to try some troubleshooting steps.
Try These Solutions
1. Reset Local Changes
This often resolves media sync issues:
- Go to Browse in Anki
- Click on the AnkiHub add-on tab at the top
- Select “Reset all local changes”
- Choose the deck that’s missing media
2. Manual Media Import
If the reset doesn’t work, you can try manually importing the media:
- Go to the AnkiHub add-on in your menu bar
- Click on “Import media”
- Choose the appropriate source for your media
3. Verify Anki Sync
Make sure your Anki is fully synced with AnkiWeb, as this can sometimes affect media synchronization.
If these steps don’t resolve your issue, please provide more details about:
- Which specific deck you’re using
- Which version of Anki you’re running
- Any error messages you may have seen
For more detailed guidance, you can check our documentation on media importing and exporting and troubleshooting missing images.
Hello,
Please try the following steps:
- Make sure the fields that should contain the images are not protected. Here’s a tutorial on how to manage protected fields: How to Manage Protected Fields
- Reset local changes. Here’s a tutorial on how to do that: How to Reset Local Changes
If that doesn’t work, could you please tell us which field is missing images and send us a screenshot so we can better understand the issue? Also, please go to Help > About in Anki and let us know which version you’re using.
Let me know if you need help with anything else. 
I’ll help provide a response to this issue with media syncing in AnkiHub.
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Found 5 results for 'tags:official reset local changes media sync'
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Reading: How to Reset Local Changes
Hi there! I can see you’re having trouble with media not syncing between the AnkiHub website and your Anki app. This is a common issue that can usually be resolved with a few troubleshooting steps.
Check Your Media Sync Status
First, verify the current status of your media sync:
- Open the AnkiHub add-on in Anki
- Look at what the media sync status shows:
- If it shows “Downloading” - media is still being transferred (can take up to 60 minutes depending on connection speed)
- If it shows “Idle” but media isn’t appearing - we need to try the solutions below
Solutions to Try
1. Reset Local Changes
This is often the most effective solution for media sync issues:
- Go to Browse in Anki
- Click on the AnkiHub add-on tab at the top of the window
- Select Reset all local changes
- Choose the deck that’s missing media
You can follow the detailed tutorial here: How to Reset Local Changes
2. Check Protected Fields
Make sure the fields that should contain images are not protected:
- If fields are protected, AnkiHub won’t update them with new media
- Follow the tutorial Marcos linked to manage your protected fields: How to manage protected fields
3. Manual Media Import
If the above doesn’t work:
- Go to the AnkiHub add-on in your menu bar
- Click on “Import media”
- Select the appropriate source for your media
Additional Help
If you’re still experiencing issues after trying these steps, please provide:
- A screenshot of the missing media issue
- Which specific field(s) are missing images
- Your Anki version (Help > About)
- The name of the deck you’re having trouble with
This additional information will help the community provide more targeted assistance for your specific situation.
i did check for the protected fields there isn’t any and did reset the local changes
did sync with ankihub
it’s not a specific field that’s missing no it’s like same notetype same field but present on some notes absent on other ones despite being all on the website
most of it are not even images it’s the question masks for the IO notetype
there’s this one the image is missing while being completely normal on the website
hello?
Hello,
This is a known bug with AnkiHub, and our developers are currently working on a fix.
Since this is not an official AnKing deck, you could try contacting its owner to request the media file so you can download and install it locally for now.
To help us investigate this further, could you please upload your logs? Here’s how:
- In the Anki app, navigate to the menu:
AnkiHub > Help > Upload Logs. - A filename will be shown in a confirmation pop-up. Please copy and paste that filename here for us.
We apologize for the inconvenience. Let me know if you have any other questions.
i tried contacting the deck owner but couldn’t reach them
here is the upload log: ankihub_addon_logs_mhmdelansare22_1755698750.log
Can you install the add-on update at this link and see if it fixes your issue after syncing again? Gofile - Cloud Storage Made Simple
i just tried it out
nothing changed
same problem
after every sync it just stays for a bit long on “downloading” but after it finishes the missing media is still missing doesn’t change
Can you try syncing again now? I fixed an issue in the deck.
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thank you man it’s all solved now and all the media is synced thanks for ur effort <3
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