Issue with syncing media

leilamadeleine · September 24, 2025, 7:50pm

Hi,

I am having trouble syncing media from both the Anking deck and a school specific deck through AnkiHub. The media is missing both in AnkiWeb and on the Anki app on my laptop/phone (not a storage issue).

When I click check media, I get this:

But when I go to MediaSync in the AnkiHub tab, it says it’s idle. I have tried syncing, uploading, and downloading (everything recommended in previous issues) without any success. I have also reset the decks to their default settings without any change. Any ideas?

AnkiHub_AI_bot · September 24, 2025, 7:50pm

Hi Leilamadeleine,

I understand you’re having trouble with syncing media from both the AnKing deck and a school-specific deck through AnkiHub. Let me help you with this issue.

First, let me search for relevant information that might help resolve your problem.

Search

Found 5 results for 'tags:official ankihub media sync missing'

Read topic

Reading: Why is my deck missing images?

Read topic

Reading: 📸 Importing/Exporting Media

Hi Leilamadeleine,

Based on your screenshot, it looks like you’re having issues with missing media files in your AnkiHub decks. Let me help troubleshoot this problem.

Check your Media Sync Status

First, it’s important to verify your media sync status in AnkiHub. You mentioned that it shows as “idle,” which typically means the media sync has completed. However, the missing files in your “Check Media” results suggest there might be an issue with the sync process.

Troubleshooting steps:

Verify media is actually uploaded to the deck:
- Some decks may not have all media uploaded to AnkiHub yet
- For AnKing decks specifically, make sure you’re subscribed to the official deck
Try a full media reset and resync:
- Go to the Browse screen
- Click on the AnkiHub add-on at the top
- Select “Reset local changes”
- Choose the specific deck(s) having issues
- After resetting, restart Anki and let it fully sync again
Check protected fields:
- If you have unprotected fields that AnkiHub doesn’t provide media for, this could result in missing images
- For the AnKing Step Deck specifically, media is provided for the Text, Extra, Sketchy, and Pixorize fields
Try manually importing media:
- Go to the AnkiHub add-on in the menu bar
- Click “Import Media”
- Choose the appropriate option based on where you have the media files
Make sure Anki has fully synced with AnkiWeb:
- Sometimes media requires a complete sync with AnkiWeb
- Try performing a full sync and wait for it to complete

Since media syncing can take time (up to 60 minutes depending on your internet connection), make sure you’ve allowed enough time for the process to complete. If the problem persists after trying these steps, please let me know which specific deck you’re having issues with and I can provide more targeted advice.

leilamadeleine · September 24, 2025, 7:54pm

I unfortunately don’t have access to all the media files (at least not in a way I know). Have tried all the other options with no success.

MarcosZan · September 24, 2025, 7:55pm

Hello,

I see that you’ve already tried a few things, but to make sure we’re on the same page, could you please follow these steps?

Make sure your “Extra” field is unprotected (the box should be unchecked). Here’s a tutorial on how to manage protected fields: How to Manage Protected Fields
Reset local changes by following this tutorial: How to Reset Local Changes

If the issue persists, please send us a screenshot of a card that has this problem so we can see more details about what’s happening.

leilamadeleine · September 24, 2025, 7:59pm

Done for both! Here are two screenshots (one of an AnKing card, and one from the school specific deck).

MarcosZan · September 25, 2025, 1:44am

Are you seeing this prompt?

If so, are you clicking “Upload to AnkiWeb” or “Download from AnkiWeb”?

Please let me know!

leilamadeleine · September 25, 2025, 2:36pm

Not seeing that prompt when I sync, it just syncs normally!

abdo.nh · September 25, 2025, 2:45pm

Both of these images are missing from AnkiHub and need to be fixed by deck maintainers. There doesn’t seem to be an issue specific to your setup, but if you paste the output of Check Media here, I can double-check some files.

leilamadeleine · September 25, 2025, 2:48pm

I guess I’m not sure why there are also so many unused files? But here is the output:

Missing files: ⁨327⁩

Unused files: ⁨646⁩

The following files are referenced by cards, but were not found in the media folder:

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abdo.nh · September 26, 2025, 11:06am

Unused images can be a leftover from old decks you deleted. You can safely delete them.

I checked some missing images and couldn’t find them referenced in the AnKing Step and the UVA SOM decks, so I assume they are mostly coming from your personal decks.

leilamadeleine · September 26, 2025, 3:17pm

Thanks for your reply! Those are actually the only two decks I use, so I’m not sure how that would be happening either. I also know that most of my classmates who use the same decks aren’t having the same issues so I do feel like there’s something preventing the images from loading on my end. Is there anything I can do to reset/check this? Thanks!

abdo.nh · September 26, 2025, 5:18pm

Can you use AnkiHub > Help > Upload logs and data and post the filename shown? I’ll take a closer look.

leilamadeleine · September 26, 2025, 7:54pm

Getting an error when I try to do that that says:

Anki 25.07.5 (7172b2d2) (ao)

Python 3.13.5 Qt 6.9.1 PyQt 6.9.1

Platform: macOS-15.6.1-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 276, in _send_request_with_retry

return send_with_retry()

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/_init_.py”, line 289, in wrapped_f

return self(f, *args, **kw)

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/_init_.py”, line 379, in _call_

do = self.iter(retry_state=retry_state)

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/_init_.py”, line 326, in iter

raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x15830ea50 state=finished raised ConnectionError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 280, in _send_request_with_retry

response = last_attempt.result()

File “/Users/leilaorszag/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 449, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “/Users/leilaorszag/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 401, in __get_result

raise self._exception

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/_init_.py”, line 382, in _call_

result = fn(*args, **kwargs)

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 273, in send_with_retry

return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

File “/Users/leilaorszag/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/requests/sessions.py”, line 703, in send

r = adapter.send(request, **kwargs)

File “/Users/leilaorszag/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/requests/adapters.py”, line 682, in send

raise ConnectionError(err, request=request)

requests.exceptions.ConnectionError: (‘Connection aborted.’, ConnectionResetError(54, ‘Connection reset by peer’))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “/Users/leilaorszag/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py”, line 59, in run

result = self.fn(*self.args, **self.kwargs)

File “/Users/leilaorszag/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/_init_.py”, line 243, in wrapped_op

return self._op(mw.col)

~~~~~~~~^^^^^^^^

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py”, line 130, in

op=lambda _: _upload_logs_and_data_in_background(key),

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py”, line 158, in _upload_logs_and_data_in_background

client.upload_logs(

~~~~~~~~~~~~~~~~~~^

file=file_path,

^^^^^^^^^^^^^^^

key=key,

^^^^^^^^

)

^

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py”, line 82, in upload_logs

s3_response = self._send_request(“PUT”, API.S3, s3_url_suffix, data=log_data, is_long_running=True)

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 239, in _send_request

return self._send_request_with_retry(

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^

prepped,

^^^^^^^^

…<2 lines>…

is_long_running=is_long_running,

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

)

^

File “/Users/leilaorszag/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 282, in _send_request_with_retry

raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: (‘Connection aborted.’, ConnectionResetError(54, ‘Connection reset by peer’))

abdo.nh · September 29, 2025, 2:31pm

You have a connection issue preventing the add-on from uploading logs (and probably downloading missing files). Do you have access to a different network you can test with?

leilamadeleine · September 29, 2025, 6:52pm

Here you go! ankihub_addon_debug_info_906ae_1759171955.zip

abdo.nh · September 30, 2025, 6:18pm

The logs shows the add-on downloaded 94 missing files yesterday, so I assume it was a problem with your connection. What does Check Media show now?

leilamadeleine · September 30, 2025, 7:11pm

Here’s what it looks like now:

abdo.nh · October 1, 2025, 12:04pm

OK. I made a mistake while checking some files. There are actually missing files in the UVA SOM deck (affecting ~150 notes).

I’m going to ping the deck author to take a look (@lordisaiah) as the issue needs to be fixed by them.

Topic		Replies	Views
Missing media files 🙋 Support	10	89	September 27, 2025
Ankihub not syncing media 🙋 Support	12	157	September 1, 2025
Missing Media Files After Syncing AnKing Deck – How to Restore Them? 🙋 Support	5	81	November 22, 2025
Cannot get media to Upload 🙋 Support	4	60	September 17, 2025
Missing media and files 🙋 Support	16	159	October 11, 2025

Issue with syncing media

Check your Media Sync Status

Troubleshooting steps:

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