I have an active membership and downloaded the AnKing step deck and no images are showing up.
I’ll help you troubleshoot the issue with images not showing in your AnKing Step deck. Let me search for relevant information that might help solve this problem.
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Reading: Why is my deck missing images?
Reading: Why don't I have all the media in the AnKing Step Deck?
Hi there! I see you’re having trouble with images not showing up in your AnKing Step deck on AnkiHub. Let me help you troubleshoot this issue.
Based on your screenshot and description, here are some things to check:
You mentioned your media sync is idle, which means the sync should be complete. That’s good, but let’s try a few more solutions.
Ensure you’re subscribed to the official AnKing Step Deck from The AnKing team.
Some fields in the AnKing Step Deck are protected by default. AnkiHub provides media for the following fields in the AnKing Step Deck:
If you’re not seeing images in these fields, try the following:
If you unprotected certain fields (like Physeo, First Aid, or Additional Resources), you may need to import specific media packs for those fields to display properly.
If you continue to have issues after trying these steps, please let me know which specific fields are missing images, and I’ll provide more targeted help.
Hello,
Please make sure the Extra field is not protected on AnkiHub:
How to manage protected fields
Then, reset local changes again:
How to reset local changes
Also, on Anki’s main screen, could you go to Help > About and let me know your Anki version?
And finally, how long has it been since you downloaded the deck?
Please let me know if this helps! If not, we can continue troubleshooting it further.
I’ve unprotected all fields, reseted local changes and restarted anki. Still no luck sadly. My version is : Version 24.11 (87ccd24e) Python 3.9.18 Qt 6.6.2 PyQt 6.6.1. It has been around 4 hours since i’ve downloaded the deck
Hello 
It could be a few things, but let’s tackle the most likely options roughly in order:
Since you’re on 24.11 you’ll likely want to update: https://apps.ankiweb.net/
Once you’ve done that, if you don’t already have the AnKing Note Types add-on installed, you’ll want to install that to make sure that your note types are fully up to date. From the top menu bar: Tools - Add-ons - Get Add-ons, and insert this code: 952691989.
Once you’re done with that, restart Anki and it should prompt you to update your note types. Go through that, and once you’re done restart Anki one more time.
From there, go to your top menu bar: AnKing - AnKing Note Types, and from the resulting screen make sure that the ‘Update notetypes’ button at the bottom is grayed out. If it’s grayed out, you’re fully updated. If it’s not, click on that to update again (sometimes it takes doing it twice).
Once that’s done, restart Anki once more and then follow this tutorial: Resetting Local Changes
Give those things a shot, and let me know how you fare, and we’ll go from there.
