Anki StepDeck image error

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1

Hi! good morning

My Anki StepDeck isn’t showing images (even though I have the image enhanced add-on); in others decks (that aren’t from anking) the image is working just fine; how do I solve that? :frowning:

image
image642×573 11.6 KB

image
image240×218 4.4 KB

2

I’ll help you with your AnkiHub StepDeck image display issue. Let me search for relevant information in the community forum first.

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Reading: Why don't I have all the media in the AnKing Step Deck?

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Reading: Anki StepDeck image error

Hi Beatriz!

I see you’re having trouble with images not showing in your AnKing StepDeck. This is a common issue with a few possible solutions:

Why this happens

In AnkiHub decks like the StepDeck, some fields are protected by default to prevent confusion for new users. This means:

  • You have the HTML reference to the image, but the actual image file might be missing
  • Or the field might be protected, preventing images from appearing

How to fix it

  1. Check if the field is protected:

    • Go to the AnkiHub website and check if the field containing the image is protected
    • If it is protected and you want to see the images, you’ll need to unprotect it

  2. Import missing media:

    • Use AnkiHub → Import Media function to import any missing media files
    • AnkiHub now has media support, so you shouldn’t need to import media separately unless you’re using special media packs

  3. Reset local changes:

    • After unprotecting fields on the AnkiHub website, go to:
    • Browse → AnkiHub addon tab → Reset all local changes

  4. For specific resources like Physeo:

    • If you unprotected the Physeo field but didn’t import their image pack, you’ll see missing media icons

Additional troubleshooting

If you’re still having issues after trying these steps:

  1. Run Tools → Check Media to see if Anki reports missing media files
  2. Make sure you’re running the latest version of Anki and the AnkiHub add-on
  3. Try viewing the note on app.AnkiHub.net to see what the official note should contain

For more detailed information, please check out this helpful article: Why don’t I have all the media in the AnKing Step Deck?

Let me know if these steps help or if you need more assistance!

3

Hello,

I would be happy to help. :slight_smile:

It appears that the bot has covered all of the basic stuff you’ll want to check first, though please let us know if there is anything else we can help with. :slight_smile: