I recently downloaded the AnKing v12 deck. I am missing a lot of images to the point where hundreds of cards are unusable. Some cards are fine and others only have the missing media icon. It is not an issue of having an unprotected field and I have reset local changes. When I run a media check I have 8,000 missing files. I previously used v11 for about a year so I have the first aid images and the first aid images are still appearing on my cards.
Iâve tried following the instructions on both of these help pages but it has not resolved the issue.
Iâve attached a screenshot of a card with missing media. This card has two missing images on the front side and a missing image on the back side so it is completely useless. Any help will be appreciated.
I can see youâre having issues with missing images in your AnKing v12 deck. This is a common issue that can happen for several reasons. Let me help you troubleshoot:
First, check if AnkiHub is still downloading media
Go to the AnkiHub add-on tab and check if the media sync status says âIdleâ (meaning the download is complete) or âDownloadingâ (meaning itâs still in progress).
Media sync can take up to 60 minutes depending on your internet connection.
If media sync is complete, try these solutions:
1. Reset your local changes
Go to Browse in Anki
Click on the AnkiHub add-on tab at the top
Click âReset all local changesâ
Select the AnKing deck
2. Check your protected fields
The fact that your First Aid images are showing but others arenât suggests this might be a field protection issue. AnkiHub provides media for specific fields in the AnKing Step Deck:
Text
Extra
Sketchy
Pixorize
If youâve unprotected fields that AnkiHub doesnât provide media for (like the First Aid field), you may see missing images.
3. Import media from previous version
Since you mentioned you previously used v11, you might need to import media from your previous deck:
Use AnkiHub â Import Media to import your previous media files
This feature can import from folders, .apkg files, Google Drive links, or Mega links
4. Specific to Physeo images
If the missing images are in the Physeo field, you may need to download their image pack separately if youâve unprotected that field.
For more detailed guidance, please check these helpful resources:
It seems youâre encountering a known bug where media doesnât show up. To help us investigate this, could you please try the following?
I believe that may have been a typo. The issue is typically caused by having protected fields, not unprotected ones. Please ensure the field is unprotected (the box should be unchecked). If that was the misunderstanding, please try resetting your local changes again: How to Reset Local Changes
Gotcha, letâs look at a couple of things and try something from another angle, to see if that helps:
First, from within Anki, click on the top menu bar: Anki - About Anki. See what your version number is. If itâs anything other than 25.02 (or higher) youâll want to update: https://apps.ankiweb.net/
Once youâve done that, if you donât already have the AnKing Note Types add-on installed, youâll want to install that to make sure that your note types are fully up to date. From the top menu bar: Tools - Add-ons - Get Add-ons, and insert this code: 952691989.
Once youâre done with that, restart Anki and it should prompt you to update your note types. Go through that, and once youâre done restart Anki one more time.
From there, go to your top menu bar: AnKing - AnKing Note Types, and from the resulting screen make sure that the âUpdate notetypesâ button at the bottom is grayed out. If itâs grayed out, youâre fully updated. If itâs not, click on that to update again (sometimes it takes doing it twice).
Once thatâs done, restart Anki once more and then follow this tutorial to reset local changes after having update your note types: Resetting Local Changes
Give those things a shot, and let me know how you fare, and weâll go from there.
I did all of that and it fixed many of my cards but not all of them. I am still missing images in several fields including some which make cards unusable.
I am using anki version 25.02.6. I updated the notetypes and reset local changes several times including this morning.
Looking more closely through my cards I now have about 3400 cards tagged as missing media which is a big improvement from the 8000+ I started with. Some of the cards are only missing images in the resource fields and Iâve been able to study with those. Unfortunately thereâs still a good number missing images in the text or extra fields which I canât use.
I didnât mean the additional resources field, I was talking about fields named after resources. like âPathomaâ, âSketchyâ, âPicmonicâ etc. Cards missing images from those fields are still useful for studying as I have all the card info, just not the explanations.
At this point Iâve reset local changes several times and Iâve noticed something interesting. After I reset local changes I have about 3,000 missing images.
AnkiWeb is a service from Anki (not from AnkiHub) that backups your collection to the cloud. So if you click download, you are just keeping the same cloud version with the issues.
Just to clarify, Ankiâs built-in âCheck Mediaâ tool can sometimes show a âmissing filesâ report even when no media is actually missing from your AnkiHub decks. If your cards now have images and you no longer see any broken image icons, the problem is fixed, regardless of the missing files report
Let us know if you continue to experience this problem!
