I used the Google Drive folder on Reddit to upload media for fields which are not provided in the deck itself but many files appear missing/unused after that. I have unprotected those fields, tried unsubscribing/subscribing and resetting all local changes to the deck but to no effect. I read through the guidelines available on AnkiHub and Reddit to sync media but the problem still persists.
I have no other deck on this account.
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Hi there! I understand you’re having issues with missing media files in your AnKing Step Deck. This is a common issue for new users, so let me help you understand what’s happening and how to fix it.
Why You’re Seeing Missing Media Icons
Based on your screenshots, it looks like you’re having issues with media files in the First Aid/Additional Resources fields. Here’s what’s happening:
Field Protection: By default, AnkiHub protects certain fields in the AnKing Step Deck. You’ve correctly unprotected these fields.
Media vs. HTML References: In Anki, there are two parts to images:
The actual image file in your media folder
The HTML reference to that image in the card field
Media Source: For the First Aid and Additional Resources fields, AnkiHub does not provide these media files by default due to copyright considerations.
How to Fix This Issue
Check Media Sync Status:
Go to the AnkiHub add-on tab and check if the media sync says “Idle” (completed) or “Downloading” (still in progress)
If it’s still downloading, wait until it completes
For First Aid/Additional Resources Fields:
When you uploaded media from the Google Drive folder on Reddit, you may have:
Imported the image files but not the HTML references, or
The file names in your imported media don’t match what the deck is looking for
Try this solution:
Make sure you’re importing the media files from the correct Google Drive folder specifically for AnKing Step Deck v12
After importing media:
Go to Browse
Click on the AnkiHub add-on tab
Select “Reset local changes”
Choose the AnKing deck
Check Media After Import:
Go to Tools > Check Media to see if there are still missing files
If there are, note the filenames so you can verify they’re in the Google Drive folder
Important Note
The AnKing team notes that “Images found in the First Aid and Additional Resources fields of past decks may or may not be covered by third-party copyrights.” This is why they aren’t included by default in the AnkiHub version.
Would you like me to provide more specific instructions on how to import the media files correctly from the Google Drive folder?
