I got charged twice trying to subscribe to a deck and I keep getting this error message “The action you are trying to perform requires an active membership.” How would I go about getting a refund and getting the anking step 2 deck? I have been trying for the past hour.
There was a bug preventing users from utilizing AnkiHub even though they had an active subscription.
I have cancelled and initiated a refund for your duplicate subscription. Please note it may take a few days for the funds to appear in your account.
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