Purchased membership but not syncing

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I’ll help you with your AnkiHub syncing issue after purchasing a membership. Let me search for some relevant information first.

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Found 5 results for 'tags:official membership sync issue status:public'

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Found 5 results for 'tags:official active membership sync status:public'

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Reading: 🤝 Subscribing to a Deck

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Reading: What happens after my AnkiHub subscription ends?

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Found 2 results for 'tags:official active membership error message status:public'

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Reading: 🤝 Subscribing to a Deck

I see you’re having an issue with your AnkiHub membership not being recognized when trying to sync. This is a known issue that has affected other users as well.

Possible Solutions

Based on similar cases in the community, there appears to be a bug that sometimes prevents Anki from recognizing an active AnkiHub membership. Here’s what you can try:

  1. Make sure you’re logged in correctly:

    • Verify you’re using the same account credentials in both the AnkiHub web app and the AnkiHub add-on in Anki

  2. Try logging out and back in:

    • In Anki, go to the AnkiHub add-on (click “AnkiHub” at the top of your Anki application)
    • Log out and then log back in with your credentials

  3. Check your subscription status:

  4. Clear cache/restart:

    • Close Anki completely
    • Restart your computer (not just Anki)
    • Open Anki and try syncing again

If you’re still experiencing this issue after trying these steps, it’s likely the same bug mentioned by Ahmed Khudair in a similar case where “a bug [was] preventing users from utilizing AnkiHub even though they had an active subscription.”

Getting Help

If the issue persists, please contact AnkiHub customer support directly. They should be able to verify your subscription status and help resolve the issue.

Remember that this appears to be a technical issue on their end, not a problem with your subscription or payment.