'Active membership' required to sync?

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Hi llzhang,

Sorry to hear you’re experiencing this issue with your AnkiHub membership. The “active membership required” error typically indicates there might be an issue with your AnkiHub subscription status, despite you mentioning that you should have an active membership.

Based on similar cases in our community, this could be due to:

  1. A technical glitch in the system where your account isn’t properly recognizing your active subscription
  2. Your subscription may have expired or encountered a payment issue
  3. There might be a sync problem between your subscription status and the AnkiHub servers

Here are some steps you can take to resolve this:

  1. Check your subscription status:

  2. If your subscription shows as active but you’re still getting the error:

    • Try logging out of AnkiHub in your Anki add-on and logging back in
    • Restart Anki completely
    • Make sure your AnkiHub add-on is updated to the latest version

  3. If your subscription shows as inactive or there’s a payment issue:

    • You may need to renew your subscription or update your payment method

If these steps don’t resolve your issue, please provide more details about:

  • When your subscription was created/renewed
  • Whether you’re using a monthly or annual subscription
  • Any recent changes to your account or payment methods

The AnkiHub team can help troubleshoot your specific case with more information.