"Active membership required" but I do have one

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1

I renewed my AnkiHub subscription today (yearly) and I have the AnkiHub addon in Anki, but when I go to sync the anking-mcat deck, it says ‘the action you are trying to perform requires an active membership’

2

I’ll help you with this issue regarding your AnkiHub subscription and syncing problem. Let me search for some relevant information to assist you better.

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Hi Pjalaie,

I see you’re having an issue with accessing the AnKing-MCAT deck despite having renewed your subscription. This is a common issue that can occur after renewal.

Based on similar cases in our community, there are a few things that might be happening:

  1. Sync delay - Sometimes there can be a delay between when your payment processes and when the system recognizes your active membership.

  2. Account verification - You may need to verify that your AnkiHub account is properly linked to your subscription.

  3. Add-on refresh needed - The AnkiHub add-on may need to be refreshed to recognize your renewed membership.

What to try:

  1. Restart Anki completely - Close and reopen the application to refresh your connection.

  2. Re-login to AnkiHub - Sign out and sign back in through the add-on.

  3. Check your account status - Visit app.ankihub.net/memberships/customer-portal/ to confirm your subscription is active.

If you’re still experiencing issues after trying these steps, please contact customer support directly. As mentioned in our FAQs, if you have an active subscription but are receiving the “Become a member” notification, the support team can help resolve this issue specifically for your account.

3

The suggestions did not help. Please have a staff member get back to me

4

Hello,

Apologies for the late reply.

Please try now, it should be working!

Let us know if you need anything else!

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