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Reading: Canāt sync to my iPhone
Thanks for posting, and welcome!
Right now your post only contains the category description text, so Iām not sure yet what your specific problem is with syncing to your iPhone.
To help you with AnkiHub sync between desktop and iOS, please reply with:
What exactly isnāt working?
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Anki ā Tools ā Add-ons ā AnkiHub)Basic info
In the meantime, here are some quick checks:
On your computer (Anki desktop):
On your iPhone:
Once you provide those details, we can give you precise steps to get your iPhone syncing correctly.
Thank you for your help! I have an ankihub.net account and have been using the Anking deck on my Macair laptop. Iām trying to sync to my iPhone. When I hit the sync button it asks me to log in but will not accept my login password. Iāve tried resetting it twice, quit out of everything a couple of times, and checked to see that I actually had an account (it told me that my email address was already used on ankinet. Iāve purchased the $25 mobile app so that I can use the deck when Iām offline. Can you tell me what Iām doing wrong? I donāt know what the next step should beā¦. Karin
Hello,
I would be happy to help. 
Can you clarify for me what it is that youāre logging into? It may be worth noting that AnkiHub and AnkiWeb are separate websites and you will likely have different login credentials for each
But, as long as youāre logged into your AnkiWeb account on both desktop and mobile, the two should cross-sync just fine
Please let me know if that answers your question, and if thereās anything else I can help with.
THANK YOU so much, Brian! I canāt tell you how much I appreciate your response. I think the issue is something small, like the two logins that you mentioned. Iām new to forums so Iām not sure how to go about this. Can I just give you a whole lot of information and maybe you can point to my mistake?
Iām signed into the Anki app on my Mac laptop. Iām using Anking (I start med school in three days). All of that works perfectly. I purchased the Anki app for my iPhone (to be clear - itās the blue and white star app on the black background). I want to sync the two so that I can study Anking while Iām away from my computer.
Online instructions said to get the Anki add-on (with the code), which I think I did correctly. I then went to my laptop Anki and hit āsyncā. I get a dialogue box with āAccount Requiredā (I canāt figure out how to attach a screenshot) that asks for email and password. I tried inputting my email and Anki password, which it will not accept. I change my Anki password, in case I misremembered it. It still wonāt accept it. I try signing up for a new account with the same email address but it says that email address is already being used. There is no āforgot passwordā button so I donāt know how to reset this new password. I frankly donāt really know the difference between the web and the app and why there are two or more passwords for the system.
Can you tell me how to reset this second password and perhaps directly to some resource that explains how this somewhat confusing system works? I LOVE the anki cards and want to keep using them!
Thank you again, Brian!
Karin
Ah, gotcha and thanks for the context that should make it a bit easier to hopefully get you squared away (and congrats on starting medical school).
All right, first Iāll break down a few things (just for clarity):
Importantly, Anki and AnkiWeb are closely related (same ownership). AnkiHub is separate. This is naturally confusing, and trips up plenty of folks but important to keep in mind
I think, and you can clarify for me, that youāre seeing something like this:
If thatās the case, this pop-up screen is from AnkiWeb (you can see that it says āAnkiWeb IDā on the screen). This is indeed what you will want to be logged into in order to sync between your laptop and mobile device, so at least that far youāre doing everything right
The bad news is that, unfortunately, I canāt do much to help you out in this regard as this is from AnkiWeb and they are a separate website and service. We donāt have any way to access, or adjust, your account over there in any way, sadly, so there isnāt a lot I can do
If that is indeed the cause of the issues youāll likely want to figure out what your login credentials are for AnkiWeb, either by looking them up or reaching out to the folks over at https://ankiweb.net/.
But, that being said, you should be able to reset your password with them over at their website:
If Iāve missed anything, though, and there is anything I can help with on the AnkiHub side, or any other questions I can answer for you please let me know and happy to help however I can. 
Thank you so much, Brian! Iām almost there but still running into a few issues, if I may ask for just a bit more help? I did reset my ankiweb password and it was accepted. When I tried to sync the next dialogue box said that my deck was empty (not sure where it was empty - on the web?) and asked if I should upload mine (on the computer, Iām guessing). I said yes and it has been syncing for over an hour. Iām on Starlink so the connection isnāt lightning fast but it should have been done a while ago. Any suggestions? I can usually troubleshoot on my own but Iām still not entirely clear which part of Anki Iām dealing with and donāt want to lose several weeks of progress on ANking.
When I went to my iPhone Anki, it wouldnāt load any of the images and gave me an error message. I figured it was because the sync wasnāt completed, but I also noticed that the Anking deck was completely different. A few minutes ago it gave me an error message: something about the decks being so different that they couldnāt be merged and should I replace one with the other.
Should I stop the sync and try again or will this scramble the decks?
THANK YOU!!!
Karin
Of course, always happy to help.
Hmm, itās hard for me to say honestly. It depends a lot on what all you have to sync, and what your connection is like, and local network stuff, and a lot of factors
I can say this: if you have the AnKing deck installed, and if this is your first time uploading to AnkiWeb, and doubly so if your connection isnāt ultra-fast (or there are firewalls, etc.), itās very possible that it could take a long while
In most cases, youāre looking at 15-30 minutes. But, personally Iāve seen it take 7-8 hours on a school network (because of some security stuff), and Iāve helped folks who reported 12+ hours on slower connections abroad, so I canāt be certain what is ānormalā for your connection, unfortunately. At least in 1-2 occasions Iāve definitely just left it all night, or had to do 3-4 separate syncs due to time-outs, and eventually it worked out despite taking a while
This is pretty normal as things are syncing to your mobile device; they wonāt display perfectly until everything is synced up. Especially on mobile devices this can take a long while
On mobile devices, too, it may be helpful to point out that itās a bit more of a pain: you have to keep the device unlocked and Anki open on your screen for the update to continue. This has to do with a weird quirk of how the AnkiMobile stuff works, and it is annoying and can take a while
When in doubt, you can always go to your desktop (laptop) device, click on Anki - Preferences, and force a one-way sync:
From there, click āsyncā on the main page, then click āuploadā on the pop-up screen. From your mobile device, then click ādownload.ā
This will ensure that the sync is entirely one-way and that you donāt criss-cross any problems (though, I will say, that the system is designed for this and youāre unlikely to run into any real issues. Itās just slowwwwww sometimes)
Even if something gets āscrambledā, you can always one-way sync later on and itāll be fine. Iāve had similar issues a dozen times and Iām still here in one piece 
One way or the other weāll get you squared away, and youāre gonna do great in medical school.
Quick update - the sync eventually gave me an error message: āA network error occurred. Error Details: error sending request for url().
Just saw your long reply - thank you so much! Iāll copy out the details of the one-way sync and remember to keep my phone unlocked and open. I wish I understood what I was doing better rather than just blindly following instructions - I could probably save you a bit of time typing! The sync has timed out. Should I do it again? Am I uploading from my computer to the web? Tomorrow morning I can switch to a residential modem (Colorado) but I get on a plane for St. Martin (med school) in four days so Iād be thrilled if this were all working by then. I canāt pay you back, but I promise to help all my fellow incoming students to sync Anki once you show me how itās done!
Unfortunately, that is both a classic (and ambiguous) update. I canāt know much about whatās going on there other than the obvious: according to the message you have a network error
Sadly, Iām no developer nor a network expert so that could be any of a hundred separate things, potentially unique to your local network, interruptions, connections, etc. Iām afraid I donāt have a way to offer much insight there
Yeah, when in doubt give it a few successive tries
Uploading from computer to web, then downloading from web to mobile
The worst Iāve personally seen was having to do this myself on an airport wifi and it took about 16 hours (like 3-5 syncs + timeouts), though it eventually worked. Obviously, the faster the wifi youāre on the better it can work (mobile devices are always bad about this, though, bc theyāre slower)
All we gotta do is pay it forward, and hopefully weāll all be doctors one day.
Thank you, Brian! Iāll try syncing a couple of times at least tonight and tomorrow morning - may I get back in touch if it doesnāt work?
With a little luck, I will be here tomorrow and forever.
You are always welcome to reach out
Safe travels in the meantime 
Dear Brian,
I synced half a dozen times last night. Am I correct in assuming that the syncs are cumulative - that it doesnāt start over if it times out? At around 4am the website started to say āCollection Sync Completeā but the sync arrow would still be circling and the media sync log would still be adding up very slowly. I then tried to sync my iPhone and that looks like it went to completion (much faster) though when I resync the phone and check the sync log it is continuing to download. Iād like to understand the process better so that I can actually help my incoming class since we will all be using the Anking deck. Am I on the right track here? Should I continue syncing both devices until nothing is uploading or downloading anymore? Is there a specific message once it goes to completion? Thank you for all of your kind words about med school and beyond! Iām a bit of a nontraditional student - Iām 60 years old and was a war journalist for most of my life. May I ask where you are (geographically)? And what made you decide to devote so many hours to helping complete strangers? Andā¦ I confess this thought has never crossed my mind before - your grammar is so perfect and your responses so kind and swift, are you a real human being?
That should be the case, yeah. The specifics there might be better answered by one of the engineers over at Anki, as Iām no developer myself, but that has been my understanding at least
Yeah, this is normal. The ācollectionā will sync first (i.e. cards, text, etc.) and then media is synced as a separate, though often concurrent, process (for various reasons). Media will take quite a bit longer, in virtually all cases, just owing to file sizes and the amount of data involved
In an ideal world:
At least initially, itās best if one device has fully completed the sync before syncing another device. In theory it can work anyway, but itās simpler (and avoids potential complications) to do one device at a time
An easy way to think of this is that the AnKing deck is moving from AnkiHub to your desktop. From there, your collection is then moving from your desktop to your mobile device. You can think of them as separate steps (though in the long run syncs will go both ways; itās just the initial sync that is almost entirely one-sided). So itās helpful if the AnkiHub-to-desktop transfer is 100% complete first. This one is usually easier, just bc laptops and such are quite a bit faster. Once thatās done, you can babysit the mobile device syncs until itās done
Usually itās quite a bit faster, and naturally on a super fast internet connection sometimes this whole process can be 10-20 minutes or so for a desktop. Mobile devices naturally are just quite a bit slower, and so it can take a lot longer. Iāve run into this once before with an Android device and it took like a day and a half (was very annoying, though eventually did the trick). Any additional hurdles can also slow it down (weird public wifi, institutional networks that have firewalls and security measures, or blocked ports, etc.). But, even then, itās mostly just annoying and time-consuming, though otherwise a matter of time
In a perfect world, Anki would have some kind of progress meter though theyāve never instituted one. It really is just a patience game, setting it and then checking up on it (and keeping the device unlocked and with Anki on the screen). Usually Iāll set the screen to never auto-lock, and just check up on it every hour or two until itās done
The good news, though, is that itās really just the initial sync that is this much of a pain. All subsequent syncs will usually take a matter of seconds and you donāt have to do this again (unless you get a new mobile device, or similar).
Wow, thatās such a cool story. I imagine a few decades as a war journalist have seen you through some interesting times, to say the least lol
I am also quite a bit non-traditional as well I was a schoolteacher for years, then a physical therapist, and I decided to go to medical school at the ripe young age of 40. It has been quite a journey thus far, I will say that 
Iām in the US, moved to Missouri for school, though I lived in New York for a long time.
I think, at its core, I do like helping folks. For probably some very Freudian reasons I find that working on behalf of other people brings out the better parts of my nature.
When I went back to school I had to work full-time and Anki was essentially a life-saver, and Iām not sure I would have made it into medical school without it. And so it felt like a natural extension to help ātutorā other folks in that vein, and I honestly enjoy it (hard to balance against medical school, of course, but anything worth doing is usually at least somewhat difficult)
Haha, no I am a real human person (all ten fingers, all ten toes). Probably just too much time spent typing at a computer (and having been a literature major). Iām also on break atm so my response times are a bit faster than they would ordinarily be (which, of course, will soon change with the advent of the coming semester). 
Oh My Goodness you are in medical school! Your prior comment about all of us becoming doctors now makes sense. Iām sorry I didnāt figure it out sooner. Your story is MUCH more interesting than syncing decks! Feel free to tell me itās none of my business, but if youāre willingā¦ what year of med school are you in? What will you specialize in? What made you decide to study medicine at 40? What did you teach in school? I canāt believe youāre studying medicine and working full time - you are a hero! Are there any issues (or advice) about being older than most of your class cohort? I met some of my classmates last month - they were very nice and very bright but so young! My mountain bike is older than they are. I will be in St. Martin for the first two years, by the way. Serious offer - if you want a Caribbean vacay in between semesters and donāt mind staying in a dorm, you are most welcome. Youāll have a bed and a full fridge and your choice of snorkeling gear and surfboards (and possibly a motorcycle), though I probably wonāt be around much. Youāre the only one Iāve invited because I know you understand
Haha, yeah I am in medical school (I usually assume that much is implied, though I know itās not always evident across random keyboards on the internet).
Iām in my first year of medical school, having just started in August. Itās a bit early yet, though my intention (hope?) is to specialize in cardiology. Heart disease is, forgive the pun, fairly near and dear to my heart.
I didnāt really come from anything resembling a learned family, and so going to college at all was fairly novel. I graduated with my first degree and, like many, realized that the degree I had earned (Spanish literature) served effectively no utility in finding gainful employment.
And so I worked at a grocery store for a while and, upon random chance, jumped at the chance to become a high school teacher in the inner-city for several years. I taught science and some Spanish and, thoroughly burned out by the end, opted to jump ship to further my own education. Figuring I was then too old for medical school (lol), I got a degree in physical therapy and worked in that field for a bit.
But, the heart wants what the heart wants. And the itch, not having satisfied itself, I left that field to go back to school, working in restaurants and other odd jobs to make the schedule feasible, taking classes where I could, and finally got up the gumption to apply to medical school.
I can very much relate to that. I have at least one sweater, and career, older than some of my classmates. :-/
Ultimately, I think itās helped keep me young a bit, though thereās no denying a bit of a gulf between chipper young 20 year-olds and feeling at times like a gray-maned elder. But for the most part Iāve chosen to see it with a bit of mirth and good cheer. Everyone is whip smart, and still full of gleam in the eye and all the other trappings of unvarnished youth, and there is something to be said for surrounding yourself with that to some measure.
Itās still early, though I can say that having a bit of age, and experience, really starts to come in handy once youāre dealing with patients. It wonāt be evident at first, and youāll likely feel at least a bit out of sorts in the early pre-clinical phases, for lots of reasons. But by much of the same token translating that into point-of-care is leagues easier (than seems to be the case for many of my classmates). Hard to deny the gravity of age, in some senses.
Textbooks are textbooks, and lots of my classmates are every bit as good, or better, than I at all sorts of memorization tricks and the like. But, as Iām sure will be the case for you, once youāre in a clinic, or bedside, interacting with human beings, the game changes noticeably and the wealth of experience and touch really comes into the fore.
At the very least, thereās not much hiding from it. Iām in no position to evince advice, but if I had any itās essentially just to keep the faith.
Oh man, it does sound delightful. I canāt say Iāve ever had much occasion to make it to the Caribbean just yet, aside from a short jaunt to Cuba a few years ago, though it is for sure on my short list. I fear that school (and the strictures of finances) will keep me pretty well yolked to a short leash for at least the next year, sadly.
For now, the financial aid Gods rule the roost and I live a fairly ascetic life, comprised mostly of Anki and medical ephemera; Missouri is no St. Martin, that much is certain
What about you? War correspondent turned inveterate doctor? Surely you contain tales to tell, I imagine?
Brian, you may have more grit than anyone Iāve ever met. Well done! You will most certainly make it through a cardiology specialty. And Iām in St. Martin for the next 22 months so if you come into a bit of cash, the offer stays open. Iām flying from Colorado to St. Martin on Thursday (one way) for $180ā¦.
I wasnāt your typical war correspondent - I would learn the language and spend a year undercover in a place/Issue (genocide in Sudan, Arab Spring, Somalia, Uighur in China), then come back to the USA and produce a 2-3 hours international TV series for PBS/National Geographic. My goal was to give a voice to those who had none (refugees, etc.). About six years ago I realized that Westerners were no longer interested in watching those kinds of documentaries - people were fatigued and opinions had hardened along political lines. I did one last shoot - Iāve spent the past 5 years in an RV, filming ordinary Americans who have dedicated their lives to bettering their communities in 36 states for a series called āUnsung Heroesā. I was hoping to convince people in this country that there are plenty of good Americans out there, irregardless of their color, gender, religious, or political beliefs. Two weeks filming extraordinary human beings, then two weeks off grid in the wilderness editing and mountain biking. It was paradise. I just winterized and stuffed my camper into a friendās barn yesterday. My goal in medicine is trauma surgery - I want to go back to the front lines with a different set of skills. If I can track you down in 6-8 years then I will try to convince you to volunteer your cardio skills from time to time (though I would understand completely if you just wanted to go make a heap of money for a few years).
I just passed your record - Iāve been syncing for 17 hours and 35 minutes. I think I still have a long way to go.
I would love to stay in touch and see where you end up. I have no ulterior motive other than an interesting friendship with a fascinating human being.
Gabriel Garcia Marquez may be my favorite author. Yours?
Karin
We all come out of the kiln with at least a bit of scar tissue.
With a bit of luck, weāll both make it through yet 
That is such a fantastic story. I have to imagine you have a lot of stories, and perspectives, on various bits of the world. I can only imagine, ultimately, what sights and scenes youāve come across in that time (and which of them lured you to medicine)
That is a deeply honorable tack, and I much admire it.
Money sounds pretty cool, I will admit, though Iāve never had much of it and not terribly interested in stacking too much more of it than to serve basic needs. I might very well be (easily) convinced to venture far and wide in the name of some small part of adventure, as tends to be more my nature (for better or worse)
We all have a long ways to go. I feel weāre still baking, yet 
In point of fact, I use to pester my students that āno one falls in love with a textbookā and would incentivize them to invest more deeply in learning Spanish by spending hours serializing his books myself into simplified episodic doses for them to translate communally, which we would do as a class every Friday (if they were well-behaved, of course). In short, I adore him
I managed to read Hundred Years of Solitude in the original Spanish (it took me embarrassingly long, I will admit). Appropriately enough, my dog later ate the book to shreds which seemed, if nothing else, sort of poetic. I think MƔrquez would have approved.
I have been long a fan of Oliver Sacks (who first drew me into medicine); recent reveleations as to his indiscretions notwithstanding. Will ever be a fan of Pablo Neruda, and given current medical school exploits have been alternating Stephen Jay Gould (and recently trying my hand at a bit of Yeats, in the hopes staving off a complete loss of social charm common to at least some folks in the realm of dry science).
Perhaps there is some hope for me yet 
Of course, I would love that.
My AnkiHub email is, perhaps predictably, brian@ankihub.net. Barring any unforeseen acts of providence I intend to stick around these parts for a long while yet, as long as theyāll have me
