I previously uploaded a deck to ankihub without issue (i have the core subscription). I recently tried to upload a new deck, but got the “cannot connect to ankihub due to planned maintenance” message. I tried with several decks I have, but none uploaded, i got the same error on all of them. Some additional relevant information.
→ The deck i tried to upload was already a deck i uploaded to ankihub (wanted a version with tags), but i since deleted it from ankihub and still getting the same error.
→Tried creating a new ankihub account and logging into same anki app (same add ons and everything) and i didnt get the pop up, but didn’t upload it as I would need to buy a subscription, so the issue seems to be tied to my original account and not the anki app?
→redownloaded anki, updated, up-to-date version of ankihub add on and everything
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Sorry to hear you’re experiencing issues uploading decks to AnkiHub. The “cannot connect to ankihub due to planned maintenance” message can be frustrating, especially when you’re trying to upload content.
Based on your description, since the issue appears to be tied to your account (as it works with a new account), here are some troubleshooting steps you can try:
Troubleshooting Steps:
Clear AnkiHub cache:
Go to Tools > Add-ons
Select the AnkiHub add-on
Click “View Files”
Close Anki
Look for and delete any cache files (be careful not to delete important configuration files)
Restart Anki
Check your subscription status:
Log in to the AnkiHub website
Verify your Core subscription is active and hasn’t expired
Include your account email, when the problem started, and what you’ve tried
Since you’ve already updated Anki and the add-on, and the issue appears account-specific, reaching out to the AnkiHub support team directly is likely your best option. They can investigate any account-specific issues that might be preventing uploads.
Let us know if any of these steps help resolve your issue!
Sorry to hear you’re still experiencing issues after trying the standard troubleshooting steps. Since this is a persistent issue specific to your account, there are a few additional steps you can try:
More Advanced Troubleshooting:
Try Using a Different Network
Sometimes network restrictions can cause connectivity issues with AnkiHub
Try connecting through a mobile hotspot or different WiFi network
Check for Firewall/Antivirus Interference
Temporarily disable any firewall or antivirus software that might be blocking the connection
Add Anki to your firewall’s allowed applications list
Sync AnkiWeb First
Make sure your collection is fully synced with AnkiWeb before attempting to upload to AnkiHub
Try a full sync (Tools > Preferences > Network > “On next sync, force changes in one direction”)
Test with a Small Test Deck
Create a very small deck with just a few cards
Try uploading this minimal deck to see if the size is a factor
Direct Support Options:
Since this appears to be an account-specific issue and you’ve already tried creating a new account (which worked), I’d strongly recommend:
List of all the troubleshooting steps you’ve already tried
Mention that a new account works but your original account doesn’t
Check the AnkiHub Community Forum regularly for any announcements about maintenance or known issues
The “planned maintenance” message might be appearing incorrectly if there’s an account-specific issue that the system is misinterpreting. Since your new account works without the error, the AnkiHub support team will need to investigate your specific account settings to resolve this issue.
Oddly, I can verify this issue. User is a classmate of mine, so I tried uploading the deck myself from a local copy send via dropbox. Even uploading the deck on my end I see the same issue:
Been a long while since I can recall seeing something like this, so can’t recall precisely the origin of the issue. Your sorcery have any insight/s?
User is on Mac OS 14.06, Anki 25.09.2, and I’m able to recreate the same issue on my end locally.
Tried exporting the deck and exporting the notes, on a hunch, and even tried cloning the deck (thinking it might be a note ID thing), though none ultimately prevailed.
