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Reading: Planned maintenance error
Hi @hummus_killa,
Sorry to hear you’re still experiencing issues after trying the standard troubleshooting steps. Since this is a persistent issue specific to your account, there are a few additional steps you can try:
More Advanced Troubleshooting:
-
Try Using a Different Network
- Sometimes network restrictions can cause connectivity issues with AnkiHub
- Try connecting through a mobile hotspot or different WiFi network
-
Check for Firewall/Antivirus Interference
- Temporarily disable any firewall or antivirus software that might be blocking the connection
- Add Anki to your firewall’s allowed applications list
-
Sync AnkiWeb First
- Make sure your collection is fully synced with AnkiWeb before attempting to upload to AnkiHub
- Try a full sync (Tools > Preferences > Network > “On next sync, force changes in one direction”)
-
Test with a Small Test Deck
- Create a very small deck with just a few cards
- Try uploading this minimal deck to see if the size is a factor
Direct Support Options:
Since this appears to be an account-specific issue and you’ve already tried creating a new account (which worked), I’d strongly recommend:
-
Submit a Support Ticket
- Email support@ankihub.net with:
- Your username/email
- Screenshots of the error
- List of all the troubleshooting steps you’ve already tried
- Mention that a new account works but your original account doesn’t
- Email support@ankihub.net with:
-
Check the AnkiHub Community Forum regularly for any announcements about maintenance or known issues
The “planned maintenance” message might be appearing incorrectly if there’s an account-specific issue that the system is misinterpreting. Since your new account works without the error, the AnkiHub support team will need to investigate your specific account settings to resolve this issue.