Deck wouldn't load into Anki

[ecorose]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [community.ankihub.net/docs)
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

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Reading: Deck wouldn’t load into Anki

It looks like you’ve pasted the template text for the Support category, but haven’t actually described your problem yet.

To help you with “Deck wouldn’t load into Anki” using AnkiHub, please reply with:

1. What exactly happens?

   • Any error message? (Exact text or screenshot)
   • Does Anki freeze, crash, or does nothing happen?

2. Your setup:

   • Anki version (e.g. 24.06)
   • AnkiHub add-on version (from Tools → Add-ons → AnkiHub → View files or the add-on list)
   • Desktop OS (Windows/Mac/Linux)

3. What you were trying to do:

   • Were you:
     • Importing a .apkg / .colpkg file?
     • Syncing a deck from AnkiHub for the first time?
     • Updating an existing AnkiHub deck?
   • The name or URL of the AnkiHub deck (if relevant).

4. What you’ve tried so far:

   • Restart Anki / computer?
   • Disable other add-ons and try again?
   • Checked that you’re logged into the correct AnkiHub account in the add-on?

Once you share that info (and ideally a screenshot of the error or the empty screen you’re seeing), I can walk you through the exact steps to get the deck to load into Anki.

[MarcosZan]

Hello,

Please provide more information about the issue you are facing.

You can follow these steps to get everything set up:

1. Make sure you have an active membership: AnkiHub memberships
2. Install the Ankihub addon: Install Ankihub Addon (New User)
3. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
4. Start using the deck: How to Get Started Studying

Let us know if you need help with any of these steps!