My anking decks won't fully load on anki despite buying the v12 subscription

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Reading: My anking decks won’t fully load on anki despite buying the v12 subscription

Welcome to the AnkiHub Community, and thanks for posting!

Right now your post only contains the default category description, so we don’t yet know what specific problem you’re running into with your AnKing v12 decks not fully loading.

To help you in this topic, please reply with:

  1. What exactly is happening?

    • Are cards missing in Anki after subscribing/importing from AnkiHub?
    • Do you see any error messages in Anki or in the AnkiHub add-on?
    • Are some subdecks missing, or do the decks appear but with 0 cards, or are media/images missing?

  2. Your setup

    • Anki version (e.g. 2.1.65, 2.1.66, etc.)
    • Operating system (Windows / macOS / Linux)
    • AnkiHub add-on version (in Anki: Tools → Add-ons → AnkiHub → View Files to see the version, or just share a screenshot of your Add-ons list)

  3. What you’ve already done

    • Did you follow the official AnkiHub + AnKing v12 setup guide?
    • Did you already:
      • Log into the AnkiHub add-on with the same account as on ankihub.net?
      • Click “Download/Update from AnkiHub” for the AnKing deck?
      • Sync Anki with AnkiWeb afterward?

  4. Screenshots (very helpful)

    • A screenshot of your deck list in Anki showing the AnKing deck and subdecks.
    • A screenshot of the AnkiHub add-on window for that deck (showing subscription status / actions).
    • Any error popups you see.

Once you provide that info, I can narrow down whether this is:

  • A subscription / linking issue between your AnkiHub account and Anki,
  • A partial download or interrupted sync,
  • Or something specific to your Anki version / platform.

If your problem turns out to be about how the AnKing deck itself is structured or tagged (rather than the AnkiHub sync/import), we may move it to or continue in :open_book: AnkiHub Decks, but from your title it sounds like an AnkiHub loading/sync issue, so sharing the details above will let us help you quickly.

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Hello,

Can you please make sure you follow all of these steps?

  1. Install the Ankihub addon: Install Ankihub Addon (New User)
  2. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
  3. Start using the deck: How to Get Started Studying

If even after that you can’t see to fully load the deck, follow this tutorial: How to Reset Local Changes

Please let me know if you run into issues in any of these steps. If the issue is not resolved, please give me a more detailed description about the problem and send screenshots so I can understand it better.