Asking downloaded and installed but no cards downloaded with the deck

🙋 Support
1

The category for general support questions related to using AnkiHub.

I have the membership and uploaded from anki but the actual cards aren’t showing up

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2

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3

I’ll help you solve the issue where cards aren’t showing up after downloading a deck. Let me search for relevant information first.

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Reading: Why does my AnKing Step Deck have 0 cards?

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Reading: It says my AnKing deck was installed, but I can't see the new deck

Hi there! I see you’re having trouble with cards not showing up after downloading an AnkiHub deck (specifically the AnKing Overhaul for Step 1/2). This is a common issue with a simple solution.

Why You Don’t See Any Cards

Based on your description, it sounds like you’ve successfully subscribed to and downloaded the deck, but no cards are appearing. This is most likely because all cards in the AnKing deck are suspended by default when first installed.

How to Fix This:

  1. Open Anki and go to the Browse section
  2. On the left-hand side, go to Tags
  3. Find the tag you want to use (for example, #AK_Step1_V12)
  4. Click on the cards you want to study
  5. Right-click → Toggle Suspend

The cards you unsuspend will now appear in your deck ready for study.

Other Possible Solutions:

If you’re upgrading from a previous version (like V11 to V12), the new cards might have been added to your existing deck. In this case:

  1. Create a new deck for V12
  2. Go to Browse
  3. Find “Note Types” on the left
  4. Select “AnKing Overhaul (AnKingMed)”
  5. Highlight all cards
  6. Right-click → Change deck → Move to your new deck

Still Having Issues?

If these solutions don’t work, please:

  • Make sure you’ve successfully subscribed to the deck on AnkiHub
  • Check that you’ve logged into the AnkiHub add-on and clicked sync
  • Try “Reset All Local Changes” in the AnkiHub add-on menu within the Browse window

Could you provide a screenshot of what you’re seeing? That would help me provide more specific guidance.

5

Hello,

Can you check if you did the following?

  1. Make sure you have an active membership: Sign In
  2. Install the Ankihub addon: Install Ankihub Addon (New User)
  3. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
  4. Start using the deck: How to Get Started Studying

Let me know if you’re still experiencing issues so we can try a few more things!:blush: