Unable to see my Anking decks after subscription. I subscribed for it but it is not showing. Help please

[drlove35]

The category for general support questions related to using AnkiHub.

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• General Anki questions (ask at the Anki Support Forum or in Off Topic)

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[AnkiHub_AI_bot]

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Reading: 🤝 Subscribing to a Deck

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Reading: Why does my AnKing Step Deck have 0 cards?

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Reading: ⭐️ Getting Started

Hi there! Looking at your screenshots, I can see you’ve successfully subscribed to the AnKing deck through AnkiHub, but you’re having trouble seeing the deck in Anki. Let me help you get this resolved.

Here’s what you need to do:

1. Make sure you’ve synced in Anki
   After subscribing on the AnkiHub website, you need to click the sync button in Anki to download the deck.

2. Check if the deck is installed but shows 0 cards
   This is completely normal! The AnKing deck is installed with all cards suspended by default. The “0” you see just means there are no unsuspended cards yet.

3. Unsuspend cards to start studying:

   • Go to Browse
   • On the left side, go to Tags
   • Find the tag you want (for example, #AK_Step1_V12)
   • Select the cards you want to study
   • Right-click → Toggle Suspend

If you still don’t see the deck at all:

1. Verify your AnkiHub add-on installation:

   • Go to Tools → Add-ons → Check if AnkiHub is installed
   • If not, install it with code: 1322529746

2. Make sure you’re logged in to AnkiHub in Anki:

   • Click on “AnkiHub” in the top menu
   • Log in with the same credentials you used on the website

3. Try syncing again after confirming you’re logged in

If you’ve followed these steps and still have issues, please provide additional screenshots showing:

• Your AnkiHub add-on screen
• The result when you click “sync” in Anki

Let me know if this helps!

[MarcosZan]

Hello,

If the steps the bot presented didn’t work, please double-check that you’ve completed all of the following initial setup steps:

1. Make sure you have an active membership: Sign In
2. Install the Ankihub addon: Install Ankihub Addon (New User)
3. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
4. Start using the deck: How to Get Started Studying

Please let me know how it goes!

[Brian_BH]

Hello,

It also looks like, from the image you shared, that you have other MCAT decks in your collection that share a lineage. Thus, it’s very likely that the AnKing MCAT deck has installed but has been parked inside one of those decks

You can double-check this by heading to your Browse screen and seeing if this tag is present:

If so, the deck has installed. If not, let us know and we’ll be happy to troubleshoot further.

What happens when this is the case is that Anki ‘sees’ that you have cards in your deck that share a lineage and it presumes that you want to park them in the same place as the others.

Thus, in all likelihood, the cards are there, they’re just in a different parking spot. A little confusing, for sure, but not ultimately too big a deal.

What you decide to do from here is pretty much up to your preference/s:

• If you don’t mind them being in their current location you can leave them there and review as-is. No harm no foul.
• If you would prefer to move them elsewhere you can move them to any other deck, or subdeck, that you prefer and it won’t harm anything. It’s really up to you where, and if, you move them.

If you decide to move them, you can select a given tag, hit command+A, right-click one of the cards, and select ‘change deck’ to move them wherever you’d like.
Hopefully that clears up some of the confusion.

This tutorial may also help you: How to move AnKing cards to their own deck

If you have any other questions, or if there’s anything else I can help with, please don’t hesitate.