Errors syncing with AnkiHub for the AnKing Deck

🙋 Support
1

The category for general support questions related to using AnkiHub.

Please include supporting information and documents such as screenshots, recordings, error messages, etc.

Hi! I’m new to using this, so I hope I’m doing this right. I’ve been getting errors syncing to AnkiHub for months now. It looks like this:

image
image1372×1052 199 KB

I submitted an error report quite some time ago, but it doesn’t seem to have resolved. I also have a lot of cards where the media isn’t loading- hoping that will resolve once I can sync correctly. Does anyone know why it is not syncing? Thanks in advance!

2

Can you share the rest of that error code?

Also, please hold shift while starting Anki, then go to tools->addons->check for updates and update any addons if there are some (is AnkiHub one of them?). Then restart Anki

3

That seems to have fixed it! Weird, it usually alerts me when opening Anki if there are updates and I hit yes. But thank you!!

Probably not super relevant anymore but here’s that error code just in case:

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 5.14.1 PyQt 5.14.1
Platform: Mac 12.6
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-01-31 18:58:52
Add-ons possibly involved: ⁨AnkiHub⁩

Caught exception:
Traceback (most recent call last):
File “aqt.taskman”, line 122, in _on_closures_pending
File “aqt.taskman”, line 71, in
File “aqt.taskman”, line 90, in wrapped_done
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/sync.py”, line 188, in on_syncing_done
raise exc
File “concurrent.futures.thread”, line 52, in run
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/sync.py”, line 183, in sync_with_ankihub_after_delay
sync.sync_all_decks()
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/sync.py”, line 32, in sync_all_decks
should_continue = self._sync_deck(ah_did)
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/sync.py”, line 44, in _sync_deck
success = self._download_note_updates(ankihub_did)
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/sync.py”, line 59, in _download_note_updates
for chunk in client.get_deck_updates(
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 411, in get_deck_updates
response = self._send_request(
File “/Users/bilalsiddiq/Library/Application Support/Anki2/addons21/1322529746/ankihub_client.py”, line 252, in _send_request
response = self.session.send(request)
File “requests.sessions”, line 645, in send
File “requests.adapters”, line 417, in send
File “requests.adapters”, line 228, in cert_verify
OSError: Could not find a suitable TLS CA certificate bundle, invalid path: /var/folders/35/hrsp1l_95ls80f12s41hqpnc0000gn/T/tmpsib0foifcacert.pem