Getting error message, through AnkHub to buy membership, even though I just purchased. Same problem as user in attached image. Help please!

🙋 Support
1

I am having the same problem right now as this user did in the past. Any help would be really appreciated.

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{E8F4EDA0-0D32-48BC-BE9E-8F4394353373}948Ă—712 58.1 KB

2

I’ll help you with this AnkiHub membership error issue. Let me search for similar topics to find relevant information about this problem.

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Found 2 results for 'tags:official ankihub error membership purchase'

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Found 2 results for 'tags:official ankihub purchase error message'

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Found 5 results for 'tags:official ankihub payment error already purchased'

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Found 5 results for 'tags:official ankihub payment issue'

I can see you’re experiencing an issue where you’re getting an error message prompting you to buy an AnkiHub membership even though you’ve already purchased one. This is definitely frustrating!

Based on the available information, here’s what I recommend:

Contact Support Directly

The most direct way to resolve this issue is to contact the AnkiHub support team at:

As mentioned in the official FAQ about AnkiHub premium issues, this is the best way to get help with account-specific payment problems.

Troubleshooting Steps You Can Try

While waiting for a response from support, you might try these steps:

  1. Clear your browser cache if you’re using the web app
  2. Restart your Anki application if you’re using the desktop version
  3. Make sure you’re logged in with the same account you used to purchase the membership
  4. Check your payment confirmation email to verify the transaction went through

Verify Your Membership Status

You can check your current membership status by:

  1. Going to https://app.ankihub.net/
  2. Navigating to Settings at the top of the page
  3. Scrolling down to find the Membership Portal button

This might show you if there’s any issue with your subscription status.

Let us know if any of these steps help resolve your issue!

4

I am also having this problem.

1 Like
5

Hello @seangoodman6 @sarahdougherty

Both your subscriptions should now be active, let me know if you experience the issue again

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