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Hello,
Thank you for reaching out.
Can you clarify which emails? Step deck emails?
Sorry for late response, I didn’t notice it 
Yes sir, exactly those monthly updates for step deck
If you are still subscribed to the AnKing step deck, you should be receiving them. We have been sending them out monthly still, also it may be going to your junk/spam folder, can you check there?
Here is all the monthly updates, you can check the ones you have missed here: Topics tagged updates-anking-step-deck-ankingmed
Yes I’m still subscribed
Unfortunately I looked for it in junk and spam folders nothing appears to me, the last time I received an email was on 17th January - see picture -
. Could u please reassure that my email - drraed112@gmail.com - is still subscribed on your platform?
Because last 6 months I’ve been always paying the subscription but none of my cards got updated ,also the brand names tag didn’t appear in my tags.
I took a look at your account and it appears you are not subscribed to any decks on AnkiHub, that might be the reason why
Sorry for late response,
could u help me to solve this problem? because I’m sure that I’m subscribed and did not cancel the subscription once. And here is my next billing -see photo-
You are correct, but you are not subscribed to any decks on AnkiHub, you need to subscribe to the specific decks you want to sync here: Sign In
For example, click on “AnKing Step Deck” in the link above and click “Subscribe”
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