I can't get a deckstream update

[callenhale]

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Found 2 results for ‘tags:official deckstream update order:latest max_posts:20 status:open’

Thanks for posting and welcome to AnkiHub!

It looks like you may have accidentally pasted the template text for the “ Support” category instead of describing your actual issue.

To help you with your DeckStream not updating, please reply with:

1. What exactly is happening?

   • Are you seeing “No updates available”?
   • Is there an error message? If yes, what does it say?
   • Is the DeckStream icon showing as “Connected” or something else?

2. Basic info:

   • Your operating system (Windows/Mac/Linux).
   • Anki version (e.g. 23.12).
   • AnkiHub add-on version (from Anki: Tools → Add-ons → AnkiHub → View Files and check meta.json, or just screenshot the add-on list).
   • Which deck/DeckStream you’re trying to update (name and, if possible, a link to the AnkiHub deck page).

3. What you’ve already tried:

   • Restart Anki?
   • AnkiHub → Sync Decks/DeckStreams from the Anki menu?
   • Disabled other add-ons and tried again?

If you can, please also add:

• A screenshot of:
  • The DeckStream page on AnkiHub (showing that there is a newer version).
  • The AnkiHub add-on window in Anki after you click AnkiHub → Sync Decks/DeckStreams.

Once you share those details, we can narrow down whether it’s:

• A version mismatch (older Anki or AnkiHub add-on).
• A connection/authentication issue.
• A problem specific to that particular DeckStream.

[callenhale]

Anki 26.08.1 (39e4b0b4) (ao)

Python 3.13.13 Qt 6.11.0 PyQt 6.11.0

Platform: Windows-11-10.0.26200-SP0

Traceback (most recent call last):

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 152, in raise_exception

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 148, in _on_closures_pending

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py”, line 88, in

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\decorator\_init_.py”, line 247, in fun

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\anki\hooks.py”, line 91, in decorator_wrapper

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\anki\hooks.py”, line 88, in repl

File “C:\Users\calle\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py”, line 35, in _check_future_for_exceptions

_old(*args, **kwargs)

~~~~^^^^^^^^^^^^^^^^^

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 1279, in _download_done

File “concurrent\futures\_base.py”, line 449, in result

File “concurrent\futures\_base.py”, line 401, in __get_result

File “concurrent\futures\thread.py”, line 59, in run

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 1256, in

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 1272, in _download_all

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 1217, in download_and_install_addon

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 474, in install

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 498, in _install

File “D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py”, line 749, in backupUserFiles

PermissionError: [WinError 5] Access is denied: ‘C:\\Users\\calle\\AppData\\Roaming\\Anki2\\addons21\\678942895\\user_files’ → ‘C:\\Users\\calle\\AppData\\Roaming\\Anki2\\addons21\\files_backup’

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Found 0 results for ‘tags:official PermissionError WinError 5 Access is denied addons21 files_backup order:latest max_posts:20 status:open’

Thanks for the detailed traceback—that helps a lot.

This error is happening while Anki is trying to install or update an add-on (ID 678942895), not specifically while updating a DeckStream. Anki is trying to back up that add‑on’s user_files folder and Windows is blocking it:

PermissionError: [WinError 5] Access is denied ... 'addons21\\678942895\\user_files' -> 'addons21\\files_backup'

When that fails, it can prevent the AnkiHub add-on from installing/updating correctly, which in turn can break DeckStream sync.

Step 1 – Fully close Anki

1. Close Anki.
2. Make sure it’s not still running in the tray (right‑click → Exit, or check Task Manager and end any anki.exe).

Step 2 – Fix Windows permissions on the Anki folder

1. In File Explorer go to:

   C:\Users\calle\AppData\Roaming\
   

   (You may need to enable “Hidden items” in the View menu.)
2. Right‑click the Anki2 folder → Properties → Security tab.
3. Click Edit…, select your user (calle), and make sure you have Full control (Allow).
4. Click Apply → OK.

If you can’t change it, try running Anki as administrator once (right‑click Anki icon → Run as administrator) and then retry the add‑on update.

Step 3 – Manually clear the problematic backup folder

Still in C:\Users\calle\AppData\Roaming\Anki2\addons21\:

1. If you see a folder called files_backup, rename it to something like:

   files_backup_old
   

   or delete it if you’re comfortable doing so.
2. Make sure the folder:

   C:\Users\calle\AppData\Roaming\Anki2\addons21\678942895\
   

   is not read‑only (right‑click → Properties → uncheck Read‑only).

Step 4 – Try updating the AnkiHub add-on again

1. Start Anki (you can try once as administrator if needed).
2. Go to Tools → Add-ons → Get add-ons… and install/update the AnkiHub add-on (ID 1322529746) if it’s not the latest.
3. Restart Anki.
4. Then try: AnkiHub → Sync Decks/DeckStreams.

Step 5 – If DeckStream still won’t update

Please reply with:

• Screenshot of Tools → Add-ons showing:
  • AnkiHub add-on (ID 1322529746) and its version.
  • Add-on 678942895 (name and whether it’s enabled).
• Whether you still see any error pop‑up, and if so, the exact text.
• The link to the DeckStream you’re trying to update (from AnkiHub).

That will help determine if there’s still a permission issue or if something specific with the AnkiHub add‑on / DeckStream is going on.

[MarcosZan]

Hello,

The error is related to add-on 678942895. The best workaround is to contact the deck author to resolve the issue.

You can also try updating the add-on while running Anki in safe mode:

Starting Anki in safe mode will temporarily disable all add-ons. To do this, open Anki while holding down the Shift key. Then go to Tools > Add-ons > Check for Updates > Restart Anki.