I keep on having an error when AnkiHub wants to update

🙋 Support
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The category for general support questions related to using AnkiHub.

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Please include supporting information and documents such as screenshots, recordings, etc.

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Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

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Thanks for posting, and welcome to the Support category!

To help with the error you’re seeing when AnkiHub tries to update, we’ll need a bit more info. Please reply with:

  1. Exact error message

    • Copy–paste the full error text, or
    • Go to Tools → Add-ons → AnkiHub → View Files → Open View Traceback (if available) and paste what you see, or
    • A clear screenshot of the error popup.

  2. Your setup

    • Anki version (e.g. 24.06.3)
    • AnkiHub add-on version (from Tools → Add-ons → AnkiHub → View Add-on Meta)
    • Operating system (Windows / macOS / Linux)

  3. What you were doing just before the error

    • For example: “Clicked AnkiHub → Update Subscribed Decks” or “Error appears automatically when I open Anki,” etc.

  4. Other add-ons

    • A screenshot of your add-on list, or
    • Temporarily disable all other add-ons (hold Shift while starting Anki → don’t disable → then disable all except AnkiHub) and let us know if the error still happens. This helps rule out conflicts.

Once you share that information, we can give you more concrete steps (e.g., known conflicts, reinstall steps, or specific settings to change).

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Hello, could you please paste the full error here so I can take a look?