Getting error message

🙋 Support
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The category for general support questions related to using AnkiHub.

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Please include supporting information and documents such as screenshots, recordings, etc.

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CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

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To get help with that error, you’ll need to actually describe the problem you’re running into.

Right now your post only includes the template text for the Support category. Please reply in that topic with:

  1. A clear description of the problem

    • What exactly are you trying to do? (e.g., “Syncing an AnkiHub deck”, “Pushing changes”, “Logging in to AnkiHub add-on”)
    • When does the error appear? (on sync, on startup, when opening a deck, etc.)

  2. The exact error message

    • Copy‑paste the full text of the error, or
    • Attach a screenshot of the error popup.

  3. Your setup

    • Anki version (e.g., 2.1.65)
    • AnkiHub add‑on version (Anki → Tools → Add-ons → AnkiHub → View files → check manifest.json or just screenshot the add-ons list)
    • Operating system (Windows / macOS / Linux)

  4. Anything you’ve already tried

    • Restarted Anki?
    • Disabled other add-ons and tried again?
    • Reinstalled the AnkiHub add-on?

Once you add that information (especially the exact error message and a screenshot), we can help you troubleshoot the issue step by step.

4

Hello,

I would be happy to help. :slight_smile:

Can you share a bit more detail about the specific difficulties you’re running into?

The more context you can share the easier it may be to be of help. Screenshots are ideal, if you can, just so I can see what you’re seeing

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