I can't sync Anki because it says my email hasn't been confirmed

I already confirmed my email account, however when I try to sync the decks it displays the next message:

Syncing failed, because your email address has not been confirmed. Please visit ankiweb.net, log in with your email address (myemailaddres@gmail.com), and you’ll be prompted to confirm your email.

I have already done that, so please I would like to be able to sync the cards

This is not something we can control on our end. This is AnkiWeb, we are AnkiHub.

Try once more by following the prompt that was given, if this persists try posting on the official Anki support forum.

Your post was created in Support but is not a topic our official AnkiHub support team provides support for. We provide official support for the AnkiHub web app and AnkiHub add-on, but cannot provide official support for questions about using specific decks or other general Anki questions. You can always reference the Official Anki Support Forum. This post was reassigned to the Off Topic category so community members here can still respond and help. Please refer to the below resources which may help answer your questions:

  • AnKing Tutoring: individualized help via zoom with an AnKing team member
  • AnKing VIP: individualized help via email from an AnKing team member
  • For issues or questions about public add-ons, please submit an issue on the associated GitHub repository (linked on every Ankiweb add-on page)

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