I can't sync on my Anki due to need of (re)confirmation of my email

[brites]

Hello everyone,

I am trying to sync on my Anki, but neither the Windows or iOS version allows me to do it. There is a need of (re)confirmation of my e-mail. But, unfortunately, when I log into the ankihub, I can’t find the tool for reconfirmation! Can someone help me, please?

Thanks in advance

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This message is coming from AnkiWeb (Anki’s own sync service), not from AnkiHub. That’s why you don’t see anything about reconfirmation inside AnkiHub.

Here’s what you need to do:

1. Go to AnkiWeb directly
   Open a browser and go to:
   https://ankiweb.net
   Log in with the same email address you’re using in the sync settings in Anki.

2. Confirm or update your email there

   • After logging in, AnkiWeb should either:
     • Prompt you to confirm your email again, or
     • Show a banner / message about reconfirming your address.
   • Follow the instructions there (you may need to click a link sent to your email).

3. Check spam/junk folder
   If you don’t see the confirmation email, check spam/junk and any other filtered folders.

4. Retry syncing in Anki
   After your AnkiWeb email is confirmed, go back to Anki on Windows and iOS and sync again. The error should disappear.

5. If you’re still stuck

   • Go to the official Anki support site: https://help.ankiweb.net
   • Use their “Contact” form or search “email reconfirm” there for more detailed help.

This issue is entirely on the AnkiWeb/Anki side, so once your AnkiWeb account is confirmed, AnkiHub will work normally again.

[MarcosZan]

Hello,

This message is from Ankiweb, which is a separate service than AnkiHub.You will need to visit ankiweb.net to confirm your email address

Please note that your AnkiHub account is different from your AnkiWeb account. Visit the two websites below to make sure you have the correct login credentials for each:

• AnkiWeb: https://ankiweb.net
• AnkiHub: https://ankihub.net/

AnkiWeb is the cloud backup service for Anki itself, while AnkiHub is this current service, used to download your deck and keep it up to date