Keep getting confirm email notification and cannot sync even though I followed instructions in pop-up to log into my ankihub account

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The category for general support questions related to using AnkiHub.

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Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

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Hello,

This message is from Ankiweb, which is a separate service than AnkiHub. You will need to visit ankiweb.net and log in to confirm your email address.

Please note that your AnkiHub account is different from your AnkiWeb account. Visit the two websites below to make sure you have the correct login credentials for each:

AnkiWeb is the cloud backup service for Anki itself, while AnkiHub is this current service, used to download your deck and keep it up to date.

Let us know if you need help with anything else! :blush:

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@AnkiHub_AI_bot I keep getting this notice “ Syncing failed, because your email address needs to be (re)confirmed. Please visit ankiweb.net, and log in as….” and have logged into ankihub using the instructions but I still cannot sync.

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This message is from Ankiweb, which is a separate service than AnkiHub. You will need to visit ankiweb.net and log in to confirm your email address.

Please note that your AnkiHub account is different from your AnkiWeb account. Visit the two websites below to make sure you have the correct login credentials for each:

AnkiWeb is the cloud backup service for Anki itself, while AnkiHub is this current service, used to download your deck and keep it up to date.

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Hey I had the same error message and what fixed it for me was changing my password. Afterwards, it sent me an email asking to verify my address and then after verifying, I was able to sync again

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