I keep receiving this notification - “Syncing failed, because your email address needs to be (re)confirmed. Please visit ankiweb.net, and log in as (email 1) to proceed.”
However, the email address (email 1) that comes up with this notification is one that I don’t use for my AnkiHub account - I signed up for an AnkiHub account using a different email (email 2), which I confirmed on my AnkiHub account page. I tried to see if I had an AnkiHub associated with the email (email 1) that pops up in the notification, and I got a message to email 1 saying there was not an account associated with that email address. I’ve tried signing out of AnkiHub in Anki, re-starting the app, re-starting my computer, still getting this error!
Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.
You can also find answers to common questions in our FAQ and Docs.
Log in with the email address mentioned in the error (email 1)
Confirm your email if prompted
Complete the AnkiWeb sync
Then handle AnkiHub separately:
After your AnkiWeb sync is working, you can use AnkiHub with your AnkiHub account (email 2)
Important to Understand
AnkiWeb handles syncing your cards across devices
AnkiHub is for collaborative decks and sharing content
They use separate accounts and can have different email addresses
If you need to change your AnkiHub email to match your AnkiWeb email, you can contact support@ankihub.net with your old email and the new email you want to use.
