I have subscribed to anking step deck,but i can not sync it on anki desktop app..it says u needactive ankihub membership for it

[muhammadahmedmehsud]

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Found 0 results for ‘tags:official AnKing Step Deck need active AnkiHub membership cannot sync category: Support order:latest max_posts:20 tags:deck-anking-step-deck-ankingmed status:open’

Here’s what’s going on and how to fix it:

1. The Step Deck is an AnkiHub membership deck

   • To sync it through the AnkiHub add‑on, you must have an active AnkiHub subscription on the same account you’re using in the add‑on.
   • The popup you’re seeing (requires an active membership) usually means either:
     • Your subscription is not active (payment failed / expired), or
     • You’re logged into the wrong AnkiHub account in Anki Desktop.

2. Check your AnkiHub subscription status

   • Go to: https://ankihub.net/account/billing (while logged into the account you purchased with).
   • Confirm that:
     • The plan is Active, and
     • The plan includes the AnKing Step Deck (most medical plans do).

3. Verify the account used in Anki Desktop

   • In Anki Desktop, open Tools → Add-ons → AnkiHub → Config (or AnkiHub menu → Log out).
   • Log out of AnkiHub in Anki.
   • Log back in with the same email/username that shows an active subscription on the website.

4. Make sure you actually subscribed to the deck

   • On the web deck page (your first screenshot), confirm that the button says “Unsubscribe” (which means you’re already subscribed).
   • If it says “Subscribe”, click it, then in Anki Desktop use AnkiHub → Sync.

5. If it still doesn’t work

   • Take a screenshot of:
     • Your Billing page showing the active plan (hide any sensitive info), and
     • The AnkiHub login in Anki (account name visible).
   • Post those here so the team can verify if there’s an account mismatch or a billing issue.

If you tell me:

• The email (or username) shown on AnkiHub in your browser, and
• The email/username shown in AnkiHub inside Anki Desktop,

I can help you confirm whether they match and what your next step should be.

[muhammadahmedmehsud]

they r same

muhammadahmedmehsud@gmail.com

[AnkiHub_AI_bot]

Thanks for confirming the email.

Since the account matches but you still get the “requires an active membership” popup, it almost certainly means the subscription on that account is not currently active.

Please do the following:

1. Check your billing status

   • While logged in as muhammadahmedmehsud@gmail.com, go to:
     https://ankihub.net/account/billing
   • Look for:
     • Status of your plan (Active / Incomplete / Canceled / Past due).
     • The product/plan name (does it list AnKing Step Deck access or an AnKingMed plan?).

2. If the plan is not “Active”

   • Click Manage on that subscription.
   • Update payment method and/or restart the subscription.
   • After that, in Anki Desktop:
     • Go to AnkiHub → Log out, then log back in,
     • Then click AnkiHub → Sync.

3. If the plan is shown as Active

   • Please post:
     • A screenshot of the Billing page (you can blur/hide any payment details; just keep the plan name and status visible).
     • A screenshot of the AnkiHub account info in Anki (AnkiHub → About / Config showing the logged‑in email).
   • That will let the team see whether there’s a plan / entitlement issue on the backend.

Once you’ve checked the billing page, let me know:

• What status you see there, and
• The exact plan name listed.

[MarcosZan]

Hello,

It shows me that you applied for a scholarship today. This scholarship is still pending and awaiting a review.

Scholarships are reviewed in the order received. Since we are a small team, processing usually takes about a week or two, though it may take longer during busy periods. While we cannot provide individual status updates, you will receive an email notification as soon as your application has been reviewed!

Let us know if you need help with anything else!