I need help with missing media in my deck

🙋 Support
3

Hello,

Please try the following steps:

  1. Ensure the “Extra” field is not protected: How to Manage Protected Fields

As the bot said:

  1. Open the AnkiHub add-on menu in Anki. and check what the media sync status says:
  • If it shows “Downloading”: your media is still being downloaded. Just wait until it says “Idle.”
  • If it shows “Idle”: the media sync should be complete.
  1. Reset your local changes. Here’s a tutorial: How to Reset Local Changes

If the issue continues after following these steps, please send us a screenshot so we can better understand the problem.

Let us know how it goes! :blush: