I’ll search for the correct contact information for refund requests on AnkiHub.
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Reading: 🤖 I have some issues with AnkiHub premium, where can I go to get help?
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Reading: 🙋 Getting Help
Hi Jojolmfao,
I apologize for the confusion with the email address. Based on the latest information from AnkiHub’s official documentation, here’s how to contact support for your refund request:
Correct Contact Information for Refunds:
You can contact AnkiHub support at support@ankihub.net (not help@ankihub.net) regarding your refund request for the wrong deck.
When emailing, please include:
- Your AnkiHub username
- Purchase date
- The deck you ordered by mistake
- Any transaction ID or receipt you have
Alternative Support Options:
If email doesn’t work for any reason, you can also:
-
Use the AI Chatbot: Click the chat icon in the bottom right corner of the AnkiHub website (app.ankihub.net)
-
Private Message Support: You can contact customer support directly through the community forum
Refund requests are typically reviewed on a case-by-case basis, and the support team will help you with your specific situation.
Is there anything else I can help you with regarding this issue?