REFUND

🙋 Support
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i bought the wrong subscription and i would like to ask for a refund

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I’ll help you with your refund request for the wrong subscription. Let me search for some information about refunds on AnkiHub.

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Reading: 🙋 Getting Help

Hi Mokfa,

I understand you purchased the wrong subscription and would like a refund. For subscription and billing issues, you’ll need to contact the AnkiHub Customer Support team directly.

Here’s how to get help with your refund request:

  1. The best way to contact AnkiHub regarding billing issues is through their dedicated customer support channel.

  2. You can contact customer support directly, and they’ll be able to assist you with your refund request within 1-2 business days.

  3. When contacting support, please include:

    • Your email address associated with the subscription
    • Information about which subscription you purchased
    • Which subscription you intended to purchase (if applicable)

The AnkiHub team has been responsive to similar requests in the past, as seen in other community posts. They should be able to help process your refund.

Let me know if you need any further assistance with this process!

3

Hello,

I have initiated a refund for your purchase and cancelled your subscription. Please note it may take a few days for the funds to appear in your account.

You may now purchase the monthly subscription

Let us know if you need anything else!

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A post was split to a new topic: Refund request

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A post was split to a new topic: Refund request

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Hi Ahmed, could you please assist me with a refund as well?

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AnkiHub AI Bot doesn’t work. Until this is fixed could I have a refund for my subscription. I don’t think its fair that I’m paying for a service I’m not receiving anymore. Yes I have updated everything and it still doesn’t show.

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Hello,

I would be happy to help. :slight_smile:

The AI bot appears to be functioning normally, as I’ve used it myself this morning and have not received any other reports of it not working as intended. If you’re not currently seeing the AI features pop up, there are a few potential causes that could be driving that to be the case

You might take a look at the common culprits here, and let me know if this does the trick for you: 🤖 Why can't I see the AnkiHub AI Bot?

Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away. :slight_smile:

1 Like
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@Ahmed7 Hello Ahmed, I’m in the same situation and would kindly like to request a refund

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@zmireku

I have gone ahead and initiated a refund. Please note, it may take a few days for the funds to appear in your account.

Let us know if you need anything else!

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@patrickdlt32 Are you still experiencing this issue? Please let us know

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Will do, thank you!

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