Hi, I accidently bought how can i get a refund asap as i used wrong card?

[thiagosilva17]

The category for general support questions related to using AnkiHub.

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Please include supporting information and documents such as screenshots, recordings, etc.

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Reading: Hi, I accidently bought how can i get a refund asap as i used wrong card?

You’re currently just seeing the template text for the Support category, not an actual answer to your situation.

To help you get a refund for an accidental purchase / wrong card, the AnkiHub team will need specific billing info, and that’s usually handled via our official support channels rather than only on a public post.

Please do the following:

1. Open an official support ticket
   Go to:
   Docs → look for a link like “Contact Support”, “Billing support”, or “Submit a request”.
   If you don’t see it there, check the main AnkiHub website’s help/support page.

2. Include these details in your ticket:

   • The email associated with your AnkiHub account
   • Date and approximate time of the purchase
   • What you bought (e.g. “AnkiHub subscription”, “AnKing Overhaul deck access”, etc.)
   • That it was paid with the wrong card and you are requesting a refund
   • Any receipt/confirmation email or transaction ID (screenshot or copy-paste)

3. Security note
   Do not post full card numbers, full bank statements, or other sensitive info on this public forum. Only share payment details through the official support form.

If you’d like, you can reply here with:

• What exactly you purchased on AnkiHub (subscription vs specific product), and
• Whether you paid via Stripe/credit card or PayPal

and I can point you more precisely to the right support link/wording for your ticket.

[Ahmed7]

Hello,

I have gone ahead and initiated a refund. Please note, it may take a few days for the funds to appear in your account.

Let us know if you need anything else!