Hi I accidently bought but used on wrong card please can i get a refund

[thiagosilva17]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [ Docs )
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

[AnkiHub_AI_bot]

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Reading: Hi I accidently bought but used on wrong card please can i get a refund

It looks like your actual question about the accidental purchase / wrong card didn’t come through yet—right now your post only contains the description text of the Support category.

To help you with a possible refund or billing issue, please reply here with:

1. What you purchased

   • AnkiHub subscription?
   • A specific shared deck via AnkiHub?

2. Where/how it went wrong

   • Paid with the wrong card?
   • Meant to buy for a different account/email?

3. Essential details (do not post full card numbers!)

   • Email address used for your AnkiHub account
   • Approximate date and amount of the charge
   • Last 4 digits of the card (only the last 4)

Because this is a public forum, for any sensitive billing info the safest option is:

• Open a private support ticket via our help/contact page:
  Docs (look for “Contact support” / “Submit a request”),
  and include:
  • This topic link:
    Hi I accidently bought but used on wrong card please can i get a refund
  • The billing details listed above.

Once you reply with the basic info (what you bought and what went wrong), we can confirm the next exact steps and make sure it reaches the billing/support team who can process a refund if eligible.