Images not showing up in mobile app

All images from the Anking Step 1 deck are not showing up on either of my mobile applications (iPad and iPhone). I have allowed the decks to completely sync multiple times and have deleted/reinstalled the applications with no success.

Hello,

On your laptop/computer, have you completed syncing to ankiweb?

If so, when you login to your ankiweb account on mobile, all you have to do is click sync and it will download media. Note it may take several hours for the media to install, you can check if its downloading by clicking sync once again on the mobile app and a screen should pop up saying how much media is being installed currently

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