Missing cards

🙋 Support
1

Hi AnkiHub/AnKing Support Team,

I’m having an issue where specific cards (example topic: sarcoidosis but there are multiple) exist on AnkiHub but do not appear anywhere in my local Anki collection.

Details:
• Deck: AnKing (AnkiHub subscription)
• Cards confirmed visible on AnkiHub web
• Total card count locally appears normal
• Searching by keywords (e.g., “sarcoidosis”, “sarcoid*”) returns no results
• Searching by nid: and cid: also returns nothing
• tag searches (tag:sarco, tag:AnKing, etc.) do not return these cards either

Troubleshooting already attempted:
• Checked suspended/buried/filtered cards
• Searched deck:*
• Switched between Notes/Cards browser modes
• Disabled all add-ons
• Tools → Check Database
• Tools → Empty Cards
• Restarted Anki
• Confirmed correct profile
• Confirmed deck is subscribed and fully synced

Despite this, the specific topic’s cards seem to be missing entirely from my local collection.

Could this be:
• a sync/desync issue
• note type/template corruption
• or a known AnkiHub subscription bug?

2
Thinking

Search
Found 0 results for ‘tags:official missing cards AnKing AnkiHub sarcoidosis category::person_raising_hand: Support order:latest max_posts:10 status:open’

Search
Found 0 results for ‘tags:official missing cards AnKing AnkiHub category::person_raising_hand: Support order:latest max_posts:10 status:open’

Thanks for the detailed troubleshooting list—that’s very helpful.

Based on what you’ve tried, this is not a typical “just buried/suspended/filtered” issue. When cards are visible on AnkiHub web but completely absent locally (no hits on text, nid, or cid searches) it almost always comes down to one of these:

  1. You’re subscribed to the deck, but haven’t actually imported that note yet (e.g., it was added later, or lives in a subdeck you never pulled in).
  2. You’re subscribed to a different deck / version on AnkiHub than the one you’re looking at in Anki.
  3. The note existed previously, was deleted locally, and now isn’t being re-created because the local collection is “ahead” of that change.

Let’s walk through the most targeted checks for AnkiHub specifically.

1. Confirm the exact note on AnkiHub

On the AnkiHub web:

  1. Go to the AnKing deck page.
  2. Use the search on AnkiHub for “sarcoidosis”.
  3. Open one of the notes you’re missing.
  4. Copy down:
    • The AnkiHub Note ID (if visible),
    • Or the exact text in a unique field (e.g. full cloze sentence, full diagnosis line, etc.),
    • And note the deck name shown on AnkiHub (including subdeck path).

We’ll use these to confirm whether that exact content exists locally under any other deck/name.

2. Search locally using minimal but exact text

In Anki (Browser):

  1. Switch to Notes mode.
  2. In the search bar, use:
    • deck:*
    • And then in the Search in fields box (top right), paste a short, unique phrase from that AnkiHub note (5–8 words).
  3. Try with:
    • sarcoidosis alone
    • Then an exact full phrase in quotes, e.g.:
      "noncaseating granulomas in sarcoidosis" (example)

If this still gives nothing, it strongly suggests the note truly doesn’t exist in your collection.

3. Confirm AnkiHub subscription & last sync

In Anki desktop:

  1. Go to AnkiHub → Manage Subscriptions.
  2. Verify:
    • The exact deck you see on the web (name and owner) is the one you’re subscribed to locally.
    • There are no errors shown for the sync.
  3. Click “Sync Now” for that subscription (if available) or run a manual AnkiHub sync from the AnkiHub menu.
  4. After that, restart Anki and re-check the Browser.

If the subscription / sync was slightly off, this alone can pull in newly added notes.

4. Check if you ever deleted those notes locally

If a note was deleted locally at some point, it may not automatically return from AnkiHub in some situations.

In the Browser:

  1. Use Tools → Check Database (you already did this, but do it again after the AnkiHub sync).
  2. Then try a broader text search again.

If the notes still do not appear, this may be a situation where your local history conflicts with AnkiHub’s state and needs intervention from the AnkiHub side.

5. Things that are unlikely the cause (given your steps)

From what you described, it’s probably not:

  • Classic AnkiWeb sync/desync (you already verified the correct profile and normal card counts).
  • Simple note type/template corruption – if that were the case, you’d still usually see the note IDs or at least something for nid:/cid:.
  • A common/known AnkiHub bug – I don’t see any active “missing cards from AnKing subscription” issues in the forum right now.

6. What I’d suggest next

If you’re willing, please reply with:

  1. A screenshot from AnkiHub web of one “sarcoidosis” note (with the visible fields).
  2. The exact deck path shown for that note on AnkiHub.
  3. The exact phrase you used to search in Anki’s Browser.

With that, the support team can:

  • Try to locate the same note in a test subscription, and
  • Check whether the note is properly linked to the live AnKing deck and not in some archived / split-out subset.

If this turns out to be a sync-state or deletion edge case, staff may need to:

  • Reset your local subscription state, or
  • Trigger a re-pull of all notes from that deck.

In the meantime, do not delete or unsubscribe from the AnKing deck until support confirms a safe way forward, or you may make recovery more complex.

3

Hello,

Could you please try reset local changes? This resolves the issue most of the time, and I noticed you haven’t mentioned trying it yet.

Reset Local Changes tutorial: How to Reset Local Changes

If this doesn’t work for you, let us know and we can investigate further! :blush:

1 Like
4

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