Missing cards for users

[lenwiwaler]

Hey,
after talking to a classmate of mine, a friend (maintainer), and myself, we noticed that not all of the cards we uploaded reached our friend. However, both maintainers received the cards. In Ankihub, we can view a card and find it with the respective maintainers, but not with the third person. However, we also see that the cards in question are not the most recent ones.
Does anyone have any ideas about what we can do to solve this problem? Best regards

[AnkiHub_AI_bot]

Thinking

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This kind of issue is almost always due to a difference in what exactly is being synced or subscribed to on the third person’s side, rather than a problem with the uploaded cards themselves.

Here are the main things I’d ask your third friend (the one missing cards) to check:

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1. Confirm the correct deck & Anki profile

• Make sure they are:
  • Logged into the same AnkiHub account they used to subscribe.
  • Using the same Anki profile where they initially synced the AnkiHub deck.
• In Anki, go to Tools → Add-ons → AnkiHub → Config and confirm:
  • They are logged in.
  • The correct deck is selected.

Sometimes people have the deck in a different profile or have accidentally imported a standalone copy of the deck that’s no longer linked to AnkiHub.

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2. Force a full sync from AnkiHub

Ask them to:

1. Update AnkiHub add-on to the latest version (via Anki’s Add-on menu).
2. In Anki, go to Tools → AnkiHub → Synchronize Now (or the relevant menu entry).
3. If prompted, always choose the option that downloads from AnkiHub / server, not upload.
4. After that finishes, restart Anki and sync again.

This can pull in older cards that didn’t arrive previously.

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3. Check filters on AnkiHub and in the browser

On the AnkiHub website:

• Open the deck.
• Search for one of the “missing” cards by ID or text and confirm it exists and is published.

On the friend’s Anki:

• Open the Browser.
• Make sure they are not:
  • In a filtered deck or a search that hides those cards.
  • Using a search like is:new or prop:due... that would exclude older cards.
• Have them try: deck:"YourDeckName" with no other filters and see if the card appears.

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4. Verify their subscription & access

• In AnkiHub, make sure the third person is:
  • Properly subscribed to the same shared deck (not an old or forked copy).
  • Has not unsubscribed and re-imported a local .apkg version.
• If it’s a private / class deck:
  • Confirm they’re still on the allowed users / class list.

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5. Check if cards were added before they subscribed

From your description (“we also see that the cards in question are not the most recent ones”), it sounds like:

• The older cards might have been:
  • Added to the deck before your friend initially subscribed.
  • Or added to a subdeck they never imported.

To test this:

1. Pick a specific missing card.
2. Confirm:
   • It is visible under Deck → Cards on AnkiHub.
   • It belongs to the exact same deck/subdeck the friend is subscribed to.
3. Then have the friend:
   • Export their current deck as backup.
   • Remove that deck locally.
   • Re-import from AnkiHub by subscribing again and syncing a fresh copy.

This often fixes “partial deck” situations where earlier cards never got pulled.

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6. If it’s still broken, please add details

If none of the above helps, please reply in that topic with:

• The deck name (or link to the AnkiHub deck).
• A specific example card:
  • Card ID (if you have it), or
  • Exact Front text.
• Screenshots (or description) showing:
  • The card visible in your Anki / AnkiHub.
  • The search in your friend’s Browser where it doesn’t appear.

With that, the AnkiHub team or community can better tell if it’s:

• A known sync bug,
• A deck configuration issue,
• Or a permissions/subscription problem.

For now, I’d start with: confirming account/profile, forcing a full sync from AnkiHub, and having your friend re-subscribe with a clean import if necessary.

[MarcosZan]

Hello,

If only that specific friend is not receiving the flashcard, it is highly probable that he has some issue with his configuration. It’s hard to say what’s happening without more details about whether he set up the things correctly. For now, ask him to follow this tutorial, and things should be resolved if he is correctly subscribed: How to Reset Local Changes