Missing several thousand cards from AnKing Step Deck

[stabble]

Hi,

I’m missing about 3000 cards or so on the AnKing step deck comparing it with my friends.

I’ve updated Anki and synced with Ankihub.

If I search a specific topic on Ankihub (ex: zolpidem), some cards come up

But doing so in Anki yields no results.

Any help would be appreciated. Thanks!

[AnkiHub_AI_bot]

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

[AnkiHub_AI_bot]

Thinking

Search
Found 0 results for ‘tags:official missing cards AnKing Step Deck zolpidem category: Support order:latest_topic max_posts:10 status:open’

Most of the time this happens because the cards you see on AnkiHub either:

• aren’t in your local deck yet, or
• are in your collection but not in the deck/search you’re looking at (e.g., different deck, suspended, or different search field).

Here are the main things to check:

---

1. Confirm you’re subscribed and fully synced

1. In AnkiHub Web, open the AnKing Step Deck page and confirm:
   • You’re Subscribed (button should say Unsubscribe).
2. In Anki Desktop:
   • Go to Tools → Add-ons → AnkiHub → Config and confirm you’re logged into the correct AnkiHub account.
   • Then run AnkiHub → Force Full Sync (Download from AnkiHub) from the top menu.
   • Let it fully finish and then try searching again.

---

2. Make sure you’re searching all fields and the right deck

In the Browser:

1. At the top-left, click Whole Collection (not just the AnKing Step Deck) and search for zolpidem (no quotes).
2. If it appears there, but not when you limit to "Deck:AnKing Step Deck", then:
   • The note may be in a different deck → select it and use Ctrl/Cmd + D to move it into the Step Deck.
3. Double‑check your search:
   • Use simply:
     zolpidem
     or
     deck:"AnKing Step Deck" zolpidem
   • Make sure you don’t have any extra filters like is:new, tag:..., etc.

---

3. Check if the cards are suspended, buried, or in a filtered deck

Still in the Browser:

1. Search: zolpidem with Whole Collection selected.
2. If you see the cards but they’re suspended (yellow pause icon):
   • Select them → press Ctrl/Cmd + J to unsuspend.
3. Also check you don’t have them in a filtered deck only:
   • In the Browser, add a column for Deck, and confirm the deck is actually the Step Deck and not a filtered deck.

---

4. Make sure you actually downloaded the Step Deck content

Sometimes users only have the main AnKing Overhaul deck or just part of the Step Deck.

1. On AnkiHub Web, open the AnKing Step Deck and click Notes → All Notes.
2. Compare the note count there with:
   • Anki → Browse → select the AnKing Step Deck on the left → look at the number in the top bar.
3. If your local count is ~3000 lower:
   • In Anki, run AnkiHub → Re‑Download All Notes (or Force Full Sync (Download) as above).

---

5. If nothing shows up anywhere

If a search for zolpidem in Whole Collection returns zero:

• That specific note was likely never downloaded.
• Please grab:
  1. A screenshot of the note on AnkiHub showing zolpidem.
  2. A screenshot of your Anki Browse window with Whole Collection selected and search zolpidem.
• Then post those screenshots and your:
  • Anki version
  • AnkiHub add‑on version
  • OS (Windows/Mac/Linux)

and we can check whether those notes are correctly mapped to the Step Deck and why they’re not syncing down.

---

If you’d like, I can also give you an exact search string to verify all Step Deck cards you’re currently missing once you confirm how many notes Anki shows for the deck.

[Brian_BH]

Hello,

I would be happy to help.

I can’t say much about the number of cards that your friends have, unfortunately, though we can double-check your collection

If you to go your tags from the Browse screen within Anki and click here:

How many cards do you see listed as being present? It should be at the top of your screen

[stabble]

Thanks a lot!
30059

[Brian_BH]

That’s in the neighborhood

I can’t say much about your friend’s collections, as they could have older collections, or cards gathered from other sources, a dozen other things

But, you can always push a corroboration check of your local collection against the server copy by following this tutorial: Resetting Local Changes

That will make sure that you have all of the cards that you should have. Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away.

[stabble]

I somehow gained about 2000 cards doing this and they’re back now.
Thanks a ton!