My anking decks are missing cards

🙋 Support
8

Let’s try a couple of things, ok?

  1. Please ensure you are on the latest version of Anki. You can download it here: https://apps.ankiweb.net/. After downloading, simply run the downloaded file to update your application.

  2. Next, update the AnkiHub add-on. On your Anki main screen, go to Tools > Add-ons > Check for Updates. After the update is complete, please restart Anki.

  3. Let’s reset and update the AnKing Note Type:

    • Download this add-on: https://ankiweb.net/shared/info/952691989
    • After the add-on is installed, please restart Anki.
    • On your Anki main screen, navigate to AnKing > AnKing Note Types.
    • In the window that appears, first click the option to reset the notetype, and then click to check for updates.
    • Be sure to save your changes.
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  4. Make sure you don’t have any protected tags that could be interfering: How to Protect Personal Tags from being Overwritten

  5. Reset local changes one more time: How to Reset Local Changes

After completing all those steps, please click on the tag #AK_Step1_v12 again and tell me how many cards it shows in the top-left corner. Please also do this for the Note type AnKingOverhaul (AnKing Step Deck / AnKing med).

Also, I see that you have a filtered deck named “Custom Study Session.” If this deck has a considerable number of cards from the AnKing Step Deck, could you please empty this deck just so we can make sure nothing else is causing this issue?

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